cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
178
Views
0
Helpful
2
Replies

Cisco Codec Plus Not going to standby

julian.brewer1
Level 1
Level 1

Hi All

We have a codec plus that refuses to go into standby .  It will go into half sleep mode but as soon as that period has ended the system immediatly wakes back up.   The unit does not have a control system connected and it does not have a content input connected

The only slight diifference with this unit is that it has a BYOD widget installed but we have this also installed in a lot of other meeting rooms an they are all ok .

Its running OS 11.13.1

 

Any ideas

2 Replies 2

Wayne DeNardi
VIP Alumni
VIP Alumni

Are all the rooms that are OK running the same OS version?  Just trying to rule out that there is perhaps a software inconsistency between those that do work and the one that doesn't.

Have you compared the configuration of one that works with one that doesn't to see if there are any differences?  (ie compare the output of the "xConfiguration" command from each device)

And lastly, this may sound weird, but do you have difference brands/model lightbulbs in the room that keeps waking up?  Some cheaper or badly designed bulbs can emit pulses of IR or radio frequencies, which some electronic equipment sees as presses of remote control buttons.   

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

julian.brewer1
Level 1
Level 1

Hi Wayne    will check this next time i am on site

Thanks for the advise