My customer is doing a PoC with a third party application for analytics.They have PRI terminated on Gateway and registered to CUCM using MGCP.Using XMF, they have done all configurations as mentioned in the Cisco Doc but have configured remote-url 1 ...
Forum Posts
Hi, I have CUCM 11.0.1 integrated with CUC 11.0. Callers were able to dial a DID which is routed to a call handler in CUC and could dial an extension number of users. This was working perfectly and all of a sudden it stopped working. When the caller...
Hello,I am looking for an option where end users can directly access their holiday calendars in cisco unity self care portal and change the dates of public holidays every year. Is there any option in cisco unity connections to give such rights to end...
We recenty upgraded our UC platform from 11.5 to 12.5.We have read the article that the mobile skill manager is deprecated from release 12.0https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/release/guide...
Resolved! Settings UC Service "jabber-config.xml"
Hello everyone!I have a question about the configuration of the "UC Service Type" Jabber-Client-Configuration for the Service Profile.I need to disable pickup on Jabber for a group of users, but until now this customer used only the global jabber-con...
Hi, I'm trying to ugrade CUCM IM&P 11.5 (SU5a) to 11.5 (SU8).Upgrade comlete successfully. But after I switch version, I could not login to node through ssh or vmware console.I get 'WARNING: A Cisco DB may have encountered a known issue - If service...
Good Evening Guys,I have 2 Unity servers (Publisher and Subscriber), and I have a question if I configured IVR on Publisher and it becomes down. what will the subscriber do? does the subscriber will provide the IVR Service or not?thanks in advance ...
Has anyone set up DN's in CM to work with 2FA SMS messaging? We have a customer who is asking if it's possible to set up a DN to send these types of messages to an email address. We are a 11.5 CM shop and I've not heard of this capability. Is it p...
Hi Guys,1. What is the latest recommended CUCM version?2. What is the upgrade procedure to that version from CUCM version 11.5? I'm new to this field. Please help
One of our user camera not working on WebEx meeting, camera works about 3 second then camera stuck, if we click on Stop Video WebEx is not responding. Camera working on all other application MS Teams, Skype etc except WebEx, I have tried the below op...
Hi,We have just changed our old Philips digital telephone system to Cisco's VoIP system. So we don't know much about this thing.From another office, we got a lot of telephones -- Siemens OpenStage 15 HFA.We would like to know how to configure these ...
Working on migrating a system (BE5K) from 8.5 to 12.5. I've down the preliminary setup (CSS, VG, Partitions, etc) but wondering the best way to migrate all the current settings over. I've exported and imported the users/phones using BAT but curious...
Resolved! CUC 11.5 VM to Email Feature
CUC able to have a two different email domains assigned to the Smart Host ? Business has two different email domains- @abcd.4321.com wants VM to Email - @four.abcd.com has existing VM to Email- @four.abcd.com - assigned Smart Host - @abcd.4321.com do...
Resolved! Setting up WFH for Jabber/Finesse
We are setting up a remote call center and we are using Jabber (v12.8) with CUCM (v11.5) and UCCX (v11.6). Do we HAVE to setup an IMP server for the agent to connect their Finesse with the Jabber device? I have configured the CSF device and associate...
Hi, The telco was doing a DMS change and one of our PRIs on the router only partially comes up. 12 of the B-Channels (2-13) show up as 2-Outofservice below are a few things I have done, looking for ideas. The telco indicates they can't see anything...
