DX650 cannot call extensions from call history

[Michalis Michael]

I have a problem with DX650 phone (Load ID: sipdx650.10-1-2-41) when trying to call an internal Extension from Call History. The problem is that the phone put the prefix 9 in front and the CM cannot dial the extension. I don't have any problem with National or International numbers.

[Manish Gogna]

Hi,

Can you check if you have setup any rules to prefix 9 for outbound calls from DX650, the same may be getting applied to internal calls due to an overlap with the ones configured for national numbers.

HTH

Manish

[Michalis Michael]

Thanks Manish for your answer. The problem was solved.

There was an Application Dial Rule with 4 digits in CM. I removed it and now it will be able to call extensions from call log.

I didn't know that DX650 reads the Application Dial Rules from CM...

[Manish Gogna]

That's good to know. The earlier firmware of DX650 did not have the ability to invoke dial rules but it was fixed recently.

Manish