have recently setup direct routing on CUBE with Teams following the integration guide belowhttps://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/direct-routing-with-cube.pdfI noticed if a Teams client attempts to p...

Hi. Using Teams client as Agent's extension for the Webex contact centre. Is there a way for WxCC to know Teams client is on an active call and change status on WxCC Desktop from Available to Engaged (or alternative) if Agent's phone is busy on Teams...

One of the features used on UCCX is Supervisors needed to have an announcement played on IVR at specific point in the call flow. So we'd have a separate number provisioned for them to dial. CCX script for that number would save announcement in prompt...