Hello,
We have added a new Context Service use case recipe for end customers and partners to try out.
This use case recipe covers
- Personalized greetings when customer calls
- Detect Repeat callers
- Contextual/Dynamic routing of calls based on customer's journey
The recipe includes
- Call flow and configuration video
- Sample CVP script
- Step by step instructions to configure the use case
Here's the recipe -> https://developer.cisco.com/docs/context-service/#personalized-ivr-experience
Have you tried this yet? Do you have any comments or questions regarding this recipe? Do you have suggestions to improve this experience? We are eager to hear. Leave a comment below!
Bookmark the What's new in Context Service page to keep yourself informed about new Context Service features and enhancements.
Cheers,
Sajith Kaimal
