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The Customer Care 11.6 solution was released 2 weeks ago and DevNet already has a UCCX 11.6 sandbox available for you to play with!
In this sandbox, you will find the following products:
All of the APIs and SDKs from each product in this sandbox are available to be used and played with. They also have a premium license so the features are endless!
So whats new in 11.6?
Please see the 11.6 announcement for more details.
Just like the 11.5 sandbox, the system is already preconfigured with:
From the agent & supervisor side, the Finesse desktop has been pre-configured to have the following gadgets:
1. CUIC LiveData gadgets
2. Chat & Email Control Gadgets
3. Manage Chat & Email Gadget (SocialMiner)
4. MediaSense Search & Play Gadget
So, come and play with the UCCX 11.6 sandbox today! DevNet sandboxes are always FREE!
As always, tell us what you think! What else would you like to see in this sandbox? Please let us know in the comments below!