Call Control

I am trying to retrieve the registration status of phones and CTI ports on CUCM using Python. To do this I am first running the CUCM AXL query listPhone to get a list of all phones I'm interested in. Then I pass this list to the SelectCmDeviceExt RIS...

Hi I am looking to write a program using JTAPI to monitor all call events of all registered devices ( Phones alone - all types).. Can anyone help me with the classes i need to use and high level steps for the same.Your reply is appreciated.  

HI guys,I'm trying to get a list of conferenced parties from CiscoConferenceEndEv by calling the cev.getFinalCall().getConnections() method.The problem I'm hitting is, sometimes I'll get the entire list of participants, sometimes I'll get a NullPoint...

What is the most scalable way to notify desktop applications of CTI events?If we have > 10,000 phones on a CUCM, is there a way to notify >10,000 desktops of basic CTI events (device states like off hook, incoming calls, etc.) Our concern is that mon...

Hello, I have TCL script which plays announcement for call from CUCM-->CUBE-->PSTN. I need to rewrite that script to play announcement only when blind transfer happens. As an example step 1. Phone A(Internal) dials to phone B(on PSTN).  step 2. Phone...

I need help Anyone present with experience in using restconf to modify the configuration on dial-peers in a CUBE (Cat8000V version 17.10.1a). More specific I need to apply shutdown to a dial-peer using a restconf call.

Hi,I've successfully sent a device specific XSI command to a phone using JTAPI:var str = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\" URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";terminal.sendData(str.getBytes()); Our application must use Windows T...

Hi I am looking for API where i can use ti develop a gadget to provide call control features such as Make call / hold / Retrieve / transfer / Conference.  This is not via agent login. Non-ACD calls for non voice agent. Please do share the me the deta...

Hey community, I am working on a JTAPI project. I am stuck on something and came here to ask for a small help.if (event instanceof CiscoCallEv) { CiscoCallEv ciscoEvent = (CiscoCallEv) event;         ciscoEvent.getCall().toString() // this ret...

Hello,I have a JTAPI application in a customer call center that monitors CTI events on agent terminals. Additionally, I have a 3rd party gadget running in the Finesse desktop and I need to correlate calls between these two applications.I found that t...

I am having some difficulties trying to configure the following setup in JTAPIWhat I want here: - at the top, a route point is called which routes to an available route port, here is call 1 established between the caller and a route port- at the bott...

We are working to connect Genesys PureConenct and Genesys PureEngage together, passing through Cisco CUCM.  We have a SIP trunk from CUCM to Connect and a SIP trunk from CUCM to Engage.  The original proof of concept had an INVITE sent from CONNECT t...