At VoiceCon Orlando, I’ll be presenting my annual Unified Communications Market Overview, and hope you can attend. If you follow the UC market at all, you’ll want to hear the latest UC market update and forecast. In this presentation I’ll cover:

  • Definitions & the 2 types of UC
  • UC Trends
  • A Look at the players
  • UC market numbers and projections
  • How to Get Started

 

Some of the things I’ll be discussing are the two types of Unified Communications (UC-User Productivity and UC-Business Process), the various use cases (contact management and routing, access to mobile personnel, resource identification and resolution, team collaboration, and expert agent), UC benefits and return on investment, trends driving the need for UC, and a look at the UC players and a brief overview of the various offerings. I’ll spend some time explaining how I measure the UC market, and the difference between the “true” and “total” UC market, with forecasts through 2013. Lastly, I’ll share some tips about how to get started on the path to unified communications, and some things to consider when implementing UC.

 

I hope you’ll join me on Monday, March 22 from 3:15-4:00.