|
The contact center industry has long counted on non-human software applications to attempt to emulate human interaction. This could be as simple as “if-then” routing schemes to sophisticated avatars which emulate human engagement (just “Ask Jenn” at Alaska Airlines – http://www.alaskaair.com/content/about-us/site-info/ask-jenn.aspx)
|
Check out the rest of Zack Taylor's post. Global Business Development Manager Cisco Business Transformation It will definitely make you think. We'd love to hear your feedback on this topic.
