Next-Generation Knowledge Workers TweetChat – Transcript

&lt;body&gt;&lt;p&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Did you miss our business mobility TweetChat last week? No problem, we have the transcript right here for you to follow along. Hear thoughts from Cisco executives and mobile experts on the future of business mobility. &lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;Participants:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul style=&quot;list-style-type: disc;&quot;&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Mark Lowenstein, moderator, &lt;a href=&quot;http://twitter.com/MarkLowenstein">@MarkLowenstein</a></span></li><li><span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Chris Osika, &lt;a href=&quot;http://twitter.com/CiscoIBSG">@CiscoIBSG</a></span></li><li><span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Kit Beall, &lt;a href=&quot;http://twitter.com/KitBeall">@KitBeall</a></span></li><li><span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Chris Spain, &lt;a href=&quot;http://twitter.com/Spain_Chris">@Spain_Chris</a></span></li></ul><p></p><p><span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;Hashtag: &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;       - &lt;a href=&quot;https://twitter.com/search?q=%23ciscoyourway&amp;src=typd&amp;mode=realtime">#CiscoYourWay &lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@Cisco: Okay the business mobility TweetChat has started! Introducing @MarkLowenstein, your moderator for the next 30 mins!&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;  &lt;strong&gt;#CiscoYourWay&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;span&gt;&lt;strong&gt;@Cisco&lt;/strong&gt;: We will be referencing this biz mobility whitepaper throughout the TweetChat for your reference: &lt;/span&gt;&lt;a class=&quot;jive-link-external-small&quot; href=&quot;http://cs.co/6019ZLTv" target=&quot;_blank&quot;&gt;http://cs.co/6019ZLTv</a><span> &lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Great to have everybody aboard. We are spread across multiple locations. Goal is to discuss mobile trends in the enterprise &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Let me introduce our participants. Chris Osika, Senior Director/Global Lead, Cisco Consulting Services; &lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Kit Beall, VP, Mobile Internet Architecture and &lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Chris Spain, VP, Product Management, Enterprise Networking Group.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Cisco just completed a survey of 4800 knowledge workers across 8 countries. Let's talk about some of the highlights. &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: @CiscoIBSG   Chris O: what were some of the highlights of the survey from a SP perspective? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: Tremendous opp’ty to consolidate mkt &amp;amp; provide more integrated, end-to-end value prop  &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: And how about some of the highlights from the standpoint of enterprise mobile workers? &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: Biz mobility has a lot of room to grow; almost 1/2 of unconnected believe mobile devices would save 1hour/week @ work &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein: @KitBeall  Kit, how can service providers embrace business mobility? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;: SPs need to build a compelling suite of apps that take the enterprise outside AND expand connectivity in/out. &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@ElizabethKerr: @CiscoIBSG What is driving knowledge workers to adopt business mobility? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@jckgld&lt;/strong&gt;: Business imperative. No Co can run with disconnected workers anymore. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: Yes, incredible need to be &quot;constantly connected&quot; &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@psinha&lt;/strong&gt;: Performing job responsibilities outside of work hours has become an expectation because of #mobile enablement.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@SampleFive&lt;/strong&gt;: That's why I was surprised so many said that it improved work/life balance. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@NicoleHyslop&lt;/strong&gt;: Agreed - the ability to constantly check email has turned most people into 24/7 workers. Can't tune out. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@psinha&lt;/strong&gt;: on the flip side, work can be done while waiting at kids piano class&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: Yes, effective &quot;management&quot; of this is key.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@SampleFive&lt;/strong&gt;: it's definitely helpful, but workers need to work to maintain the balance &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@catalinakowal&lt;/strong&gt;: It's up to the indiv. to manage their work/life balance. Having the option is what's valuable &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@psinha&lt;/strong&gt;: Agreed. Depends on individual and their predilection for #digitaldetox.  &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Chris S, What is the top business mobility service that knowledge workers are asking for the most? @Spain_Chris &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: One issue I am seeing in the enterprise is expectation of support of ALL devices, esp with move toward more cloud services &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@jckgld&lt;/strong&gt;: User want that, but its not really all that practical. Have to pick and choose.  &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@kelly4nia Hi @CiscoIBSG What do you think is driving knowledge workers to adopt business mobility? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: Productivity: 40% of workers say jobs impacted if go w/o device 1 hours; work/life balance: 50+% say improved b/c of mobile &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Kit, How can SPs use SaaS to increase revenues @KitBeall &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;: Collaboration tools are the killer app for enterprise mobility - work, share, engage anywhere. &lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;Desktop in the cloud is SaaS in action.  59% of those surveyed are either using it already or want to...&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Chris S, what are you seeing enterprises asking of their SPs? @Spain_Chris &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: SP’s want to manage ntwkg sol that enable them to use their mobile devices &amp;amp; achieve wired like performance &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Chris, what are a couple of key inhibitors to enterprise adoption? @CiscoIBSG  &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: Security &amp;amp; privacy: 35% won’t use cloud desktop app means improved biz mobile security solutions critical for future growth &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@bobegan&lt;/strong&gt;: Wont or will? &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: 35% wont &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@NicoleHyslop: @Spain_Chris what about mobile VoIP? Do we see any possibilities there? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: Absolutely mobile applications such as Jabber allow your work extension to be an app on a mobile device &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: Nicole, I think we'll see VoLTE in 2014 once LTE networks are built out to critical mass &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@Spain_Chris: BYOD is happening whether the enterprise has a plan or not. Companies need to embrace this and plan for it. #&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: Yes. Some of the early BYOD adopters are ready for what's next!&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@jckgld&lt;/strong&gt;: Happening yes. But there needs to be limits. Hence why plan and strategy are so important. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@tcrawford&lt;/strong&gt;: BYOD is inevitable. It's already happening. To try and stop it is futile. #ciscoyourway&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@jckgld&lt;/strong&gt;: Not about stopping. Control and manage &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@bbelding&lt;/strong&gt;: Completely agree. We're 4 years into #BYOD and inside Cisco and have seen lots of great results. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@tcrawford&lt;/strong&gt;: IT orgs should ban the word &quot;control&quot; from their vocabulary. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@bobegan&lt;/strong&gt;: Its also true, that some of the early BYOD adopters want out.. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@bbelding&lt;/strong&gt;: Change it to &quot;enablement&quot;.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@jckgld&lt;/strong&gt;: Control does not necessarily have to be negative. It can mean be rational. &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@kelly4nia: Do you think it will improve communications or just create more data consumption? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: Both...&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: It can do both - drive consumption and communication. The communication benefits will out-way the extra traffic &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@jckgld: How many users or Cos actually even know what the level of security in the cloud is for an app? Bet its a small number &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;:  I think it will definitely vary based on the source of APP. Stick with trusted sources for APP's &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: Those business users simply associate cloud with less security -- without detailed knowledge of security levels&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@kelly4nia: Agreed, how does it limit both the user's use of their phone at work and outside of work? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul style=&quot;list-style-type: disc;&quot;&gt;&lt;li&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@bbelding&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;: &lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif;&quot;&gt;It's all about usability and transparent security. That will drive adoption.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@bbelding&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;: &lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif;&quot;&gt;Sometimes there isn't a need to control; empowerment is much more powerful.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@bobegan&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;: &lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif;&quot;&gt;If they are not using a desktop cloud, then what are they using. Don't understand. &lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;font-family: 'Calibri','sans-serif';&quot;&gt;: &lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif;&quot;&gt;they are using traditional means with laptop and tablet. U&lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif;&quot;&gt;sing traditional means - laptop &amp;amp; tablet &lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Kit, this is a year we are seeing serious deployment of HetNets. What does that mean for the enterprise? @KitBeall &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;: HetNets - 3G/4G/WiFi in different form factors and power levels - are fundamentally changing SP networks.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@catalinakowal: how would you control and manage? Time/location access restrictions? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@jckgld&lt;/strong&gt;: All of above and more. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: This will require the enterprise to construct a policy and build a network capable of enforcing - embrace BYOD &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: Segment your personal data from your work data  #MDM partners provide container strategies for mobile security &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Chris O, what do we expect for the &quot;next generation&quot; business mobility offering? @CiscoIBSG  &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: 43% of biz users are interested in “desktop in the cloud” svcs; wi-fi voice, biorecognition&amp;amp; dual-persona also appealing  &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@psinha&lt;/strong&gt;:  Desktop in the cloud' has been there for some time anyway. And #mobility further enabled it. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@bobegan&lt;/strong&gt;: SIngle digit opt outs, mostly in FIS, HC &amp;amp; Energy Distr. May indicate byod yr/yr cagr softening &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@NicoleHyslop: Spain_Chris What about unconnected workers - how can we convince them about the benefits of business mobility? &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: Show them the time-savings and how much time they can get back from their day. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;:  Yes, this area has gotten very rich in terms of offerings &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Chris O, how do we get cellular adoption of tablets to be higher? It's been really WiFi centric @CiscoIBSG  &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: seamless connectivity and more transparency of data packages &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;: When you put a 3G or 4G radio into a WiFi access point, big things can happen in the enterprise!&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@bbelding&lt;/strong&gt;: User-based plans. The tablet data plan structures are actively preventing widespread adoption.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 16px;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: Many tablets are WiFi only, this enables the device to be leveraged at home and play with WiFi when available.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: Calibri, sans-serif;&quot;&gt;&lt;strong&gt;@SampleFive: really? Is there data on that? I don't have a data plan on my remote work tablet at all.&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: Is that because of pricing John?&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@bbelding&lt;/strong&gt;: Why not? Is it a cost or is it because wi-fi is pervasive enough where you work/live? &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@SampleFive&lt;/strong&gt;: I still think lack of adoption is because of differing experience compared to desktop &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: This is why a WiFi network needs to be designed for wired like performance - 802.11ac will enable this. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@SampleFive&lt;/strong&gt;: definitely agree on this. But when I was mentioning experience I was talking about UI compared to desktop. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: Excellent point and this is why some tasks will migrate to mission specific applications - approvals, reports etc &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@SampleFive&lt;/strong&gt;: yep, but until we get to the point where those apps are built (and we are getting there) adoption is still slow. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: I think folks will muddle through when they are away from the desk - but there is room for innovation here &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: Calibri, sans-serif;&quot;&gt;&lt;strong&gt;@marklowenstein: What innovation might you like to see?&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;:  Mission-specific apps for tasks. For example: approving expense reports. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@SampleFive&lt;/strong&gt;: Chris said it well that people are muddling right now, trying to fit a task to a mobile app &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@SampleFive&lt;/strong&gt;: when using a tablet, I had a lot of things I did I had to try and figure out how to &quot;make it work&quot;. H&lt;/span&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;aving either purpose built apps or more flexible apps will improve experience and adoption&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;:&lt;strong&gt; &lt;/strong&gt;&lt;span&gt;Check out &lt;/span&gt;&lt;a class=&quot;jive-link-external-small&quot; href=&quot;http://qub.me/R8_dEr" target=&quot;_blank&quot;&gt;http://qub.me/R8_dEr</a><strong>  &lt;/strong&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@jckgld: Mobile Mgmt and Security need to be multi-layerd from device to app to network. no one size fits all. &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@psinha&lt;/strong&gt;:  Very thoughtful comment. Are you aware of any reference implementation that customers can consider and customize?&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@NicoleHyslop&lt;/strong&gt;: Agreed - customization is key to security in BYOD era. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: We agree, and that's why we partner with multiple MDM vendors. This landscape will continue to evolve. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@jckgld&lt;/strong&gt;: Absolutely. And ultimately owned by the big players like Cisco. &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Kit, to what extent is high cellular pricing per GB an inhibitor to enterprise adoption?  @KitBeall &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt; &lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;: GB pricing is not an inhibitor today. Like the airlines, SPs will segment pricing to drive even more adoption. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@jckgld&lt;/strong&gt;: Expense is still a hindrance fro many Cos with 3G/4G. we've done studies on this. 2nd excuse is security.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@RafSaldana&lt;/strong&gt;: Will enterprise adoption possibly push carriers away from metered billing? &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;: Metered and application-rated billing are combining to open up new markets.  Time of day is also compelling. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: I also think a more effective way to handle video, which is a big worry point for SPs &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein: Chris S.: Any observations on major differences in terms of SMBs compared to larger companies? @Spain_Chris &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris:&lt;/strong&gt; SMBs need wireless infra &amp;amp; clear BYOD policy driven by IT. ent likely already have these things in place. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@NicoleHyslop&lt;/strong&gt;: SMBs can't afford the layered security options to enable smart BYOD - time &amp;amp; $ = less available. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: Implementations maybe limited to mail and guest access for BYOD devices - still a huge productivity gain &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Chris O, what can enterprise CIOs do to increase adoption of business mobility? @CiscoIBSG &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: make it easier for employees to get devices, apps, svcs in one place to drive a consistent experience &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Another one for Chris O: what &quot;gadget&quot; might be interesting for enterprises? @CiscoIBSG &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: Enhancements like touching devices to share info (51%); wirelessly sharing presos (48%); &lt;span style=&quot;font-size: 12.0pt; font-family: 'Calibri','sans-serif';&quot;&gt;relevant, location-based info (49%). For more information, download our whitepaper: &lt;a href=&quot;http://cs.co/6017Zap1">http://cs.co/6017Zap1</a></span></span></li></ul><p></p><p><span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Last Q: name one thing that will increase enterprise adoption of mobile in the next year @CiscoIBSG  @Spain_Chris @KitBeall   &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: Back to School Season and Christmas. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@marklowenstein&lt;/strong&gt;: I'll weigh in on that one: continued improvement in apps that adjust to the context of device and network&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;: Deployment of LTE networks and increased penetration of LTE devices - true mobile broadband everywhere!  &lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: 'Calibri','sans-serif';&quot;&gt;&lt;strong&gt;@marklowenstein: Really great discussion. Thx! Feel free to tweet add’l thoughts &amp;amp; Qs @marklowenstein, @CiscoIBSG  @Spain_Chris @KitBeall &lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@CiscoIBSG&lt;/strong&gt;: Thanks everyone!  Great input and questions &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@RafSaldana&lt;/strong&gt;:  Thank you for the VERY interesting discussion! &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@Spain_Chris&lt;/strong&gt;: Great discussion--thanks everyone. If you have any follow-up questions, feel free to reach out.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-family: Calibri, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;@KitBeall&lt;/strong&gt;: Thanks, Mark!  Insightful questions!  Look forward the ongoing dialogue. #ciscoyourway&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/body&gt;