Created by: MICHAEL KUNZ on 17-05-2010 05:40:57 AM Hi All, Does anyone know the format of images on the newer 7945/7965 phones ? We are using the XML tag <CiscoIPPhoneImageFile> to have a image viewer (similar to the SDK sample: PNGViewer). The Development Notes state: Resolution: 298 x 156, 16 Color Depth (bits), PNG. Our problem is that we can not figure out how to format the images. It is a different format than the one required for background images. By random trying, we have found one which works, which I am attaching. How do we have to format PNG images ? What image programs are you using ? Special settings ?
Any help is highly appreciated, Michael
Subject: RE: Image format for 7945/7965 phones ? Replied by: David Staudt on 17-05-2010 02:17:12 PM As far as I know pretty much any .png file close to the right size and color depth will be fine. PNG being an open standard graphic image format: http://en.wikipedia.org/wiki/Portable_Network_Graphics If you are having difficulties with specific PNG images, you might try removing special features like transparency, interlacing, animation, etc. If you have a PNG which think should work but isn't, feel free to attach.
Subject: RE: Image format for 7945/7965 phones ? Replied by: MICHAEL KUNZ on 19-05-2010 05:28:09 AM Thanks David for looking into this. We have done more testing with some PNG images from the IP Phone XML SDK from Cisco. We are using the ASP code from PNGviewer sample. None of it worked on 7945/65 but it works on the 7970. We are still stuck how to format the PNG so that it displays on 7945/65. Please find attached the PMG images we used for testing (from the SDK) and I paste here the XML code which seems to work. On the 7945/65 a small icon with a red X appears. Does that mean it is not happy with the format ? BTW, phone loads are default CUCM 7.1.3 (SCCP45.8-5-2SR1S) Any help is appreciated, Thanks !
Subject: RE: Image format for 7945/7965 phones ? Replied by: MICHAEL KUNZ on 23-05-2010 11:35:08 PM Any ideas ?
Subject: RE: Image format for 7945/7965 phones ? Replied by: Rune Heggelund on 29-07-2010 11:16:37 AM You need to change the image resolution to 298 x 156 for the 7945G, 7965G. The 7970G/7971G/7975G supports 298 x 168.
I have the same problem, but I tried to use the image that appear in the link:http://10.5.1.234/pngviewer/114-1482_img.png, but this image already does not exist. Could you help me sharing again the image, please?
Thanks. I tested with an image with these characteristics and the image was displayed in the phone correctly. Now, I have another problem, for the CISCO 8841 I am using an image 559 x 265 24 bits (according to cisco documentation), but I am getting the error "Host Not Found".
I am using the IP from Call Manager.
Does anyone know how can I solve this issue, please?
Can you elaborate on where/how you are experiencing the 'Host not Found' error? If your code is unable to connect to the phone, can you confirm the IP address of the phone...you should be able to see its current IP by exploring the on-phone settings menu.
If the IP is correct, can you confirm that the phone's onboard web server access is enabled? If so, you may want to connect a PC to the phone's extra switch port, and collect a packet capture, i.e. via Wireshark. Compare this to a working session on another phone to see if you can identify any issues.
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