JTAPI monitoring of hunt lists

[cdnadmin]

Subject: RE: JTAPI monitoring of hunt lists
Replied by: Mohan Potluri on 23-08-2010 06:39:21 PM
Observing hunt list members is supported in CUCM 8.0 and higher versions. This feature is not implemented/supported in JTAPI in earlier releases.
This document was generated from CDN thread

Created by: Rajesh Avadhoot Karmalkar on 23-08-2010 06:34:41 PM
Hi Team,
 
We have a callcentre setup with Genesys as the routing engine and Cisco UCM 7.1 as the phone system.
 
One of the business requirement has the team configure a hunt list which broadcasts the call to a group of phones. The T server can see that the call goes to hunt pilot and after 14 seconds , it sees the call answered on one of the hunt list members.
 
Because of the delay, the T server abandons the call and does not monitor the call.
 
Is this because Cisco UCM does not support monitoring of hunt lists on JTAPI interface ?
 
Regards
Rajesh

Subject: RE: JTAPI monitoring of hunt lists
Replied by: Roland Russwurm on 13-06-2012 10:56:34 AM
Hi guys,
 
Is there any possibility to get distribution algorithm type of Hunt Group? Actually I want to get information via JTAPI whether the Hunt Group is using Broadcast or other algorithm.
 
Is it possible? 
 
Thanks!
 
Zoltan
 

Subject: RE: JTAPI monitoring of hunt lists
Replied by: Mohan Potluri on 13-06-2012 11:43:08 AM
No.

Subject: RE: JTAPI monitoring of hunt lists
Replied by: David Staudt on 13-06-2012 11:48:36 AM
Typically that type of config/provisioning information can be obtained via the AXL SOAP interface:
 
http://developer.cisco.com/web/axl/home

[Edward StLouis]

This is the query I use to get the hunt groups from my system:

select d.name, n.dnorpattern, r.fklinegroup, a.moniker

from numplan n

  inner join typepatternusage t on t.enum = n.tkpatternusage

  inner join devicenumplanmap m on n.pkid = m.fknumplan

  inner join device d on d.pkid = m.fkdevice

  inner join routelist r on r.fkdevice = m.fkdevice

  inner join linegroup g on g.pkid = r.fklinegroup

  inner join typedistributealgorithm a on a.enum = g.tkdistributealgorithm

where t.moniker = 'PATTERN_HUNT_PILOT'

The moniker that is returned will be one of these:

DA_TOP_DOWN, DA_CIRCULAR, DA_LONGEST_IDLE_TIME, DA_BROADCAST