Subject: RE: New Message from gaurav gupta in Customer Voice Portal (CVP) - General
Replied by: GEOFFREY THOMPSON on 04-08-2011 01:21:12 PM
>>>> Are there any Java APIs to access Cisco IP-IVR?
In Cisco IP-IVR you can do anything in Java through the Expression Editor. Build your custom classes, put them in a JAR, use the Document Editor to upload the JAR to the Repository, see all the classes and methods through Java Reflection in the Expression Editor.
Full control ¿ everything a programmer could want. What¿s the issue?
Regards,
Geoff
This document was generated from CDN thread
Created by: gaurav gupta on 04-08-2011 01:08:21 PM
Hi,
Are there any Java APIs to access Cisco IP-IVR?
Thank You
Regards
Gaurav Gupta
Subject: RE: New Message from gaurav gupta in Customer Voice Portal (CVP) - General
Replied by: gaurav gupta on 04-08-2011 01:29:20 PM
Thanks Geoffrey for your quick reply.
We have to make some outbound calls from the java code. So trying to figure out, if there are already exposed Java api's that I can call to make outbound concurrent calls.
And I would need to get the event status change also like when call BUSY, HANGUP, NUMBER DOES NOT EXIST.
And do we have provision to make synchronous and asynchronous method calls to IVR?
Thanks
Gaurav
Subject: RE: New Message from gaurav gupta in Customer Voice Portal (CVP) - General
Replied by: gaurav gupta on 04-08-2011 02:40:13 PM
Thanks Geoff.
Can you please provide me some links to Cisco Dialer?
Regards
Gaurav
Subject: RE: New Message from gaurav gupta in Customer Voice Portal (CVP) - General
Replied by: GEOFFREY THOMPSON on 04-08-2011 01:49:12 PM
>>>>We have to make some outbound calls from the java code. So trying to figure out, if there are already exposed Java api's that I can call to make outbound concurrent calls.
>>>>And I would need to get the event status change also like when call BUSY, HANGUP, NUMBER DOES NOT EXIST.
>>>>And do we have provision to make synchronous and asynchronous method calls to IVR?
OK, now you are talking about something entirely different.
IPIVR is not meant to do that ¿ it¿s meant to call to back end systems like databases, web services, SAP, socket-based APIs etc to sort out customer information based on digits entered and so forth. Self-service.
Trying to make an outbound dialer is a sad and sorry path to go down.
Get the Cisco Dialer.
Regards,
Geoff
