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on 01-24-2014 02:35 PM
This document was generated from CDN thread
Created by: RICHARD FOLTZ on 02-09-2011 11:34:02 AM
I was running 8.0(x) fine, I could log in and had CTI control over phones. I "Upgraded" (Fresh Install) to 8.5(3)DR2 and now everytime I try to login in I get an Ivalid username/password error. Any hints that might help me out with this?
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Andrew Higgins on 02-09-2011 04:25:41 PM
Have you verified the following?
1. Logged into the console using the platform admin user and disabled CSA
2. Restarted the server after #1
3. Logged into http://<server address>/cfadmin and configured settings with specifics of your deployment
4. Logged into the server using an external SSH client using root/cisco, updated and saved /opt/cisco/desktop/conf/CCERealm.properties with specifics of your deployment
5. Restarted appropriate servces (IMO easier to just restart again at this point)
6. Log into Finesse using the agent ID, not "login name" (Agent Explorer > AgentID (Peripheral number))
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: RICHARD FOLTZ on 02-09-2011 04:28:32 PM
Yes, I did each of those steps. Still no luck.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: James Hunt on 05-09-2011 01:02:27 PM
I'm having the same issue with a fresh install of DR2 with UCCE 8.5(2).
I've also confirmed the above steps and am still having the problem (CSA disabled, server restarted, cfadmin settings in place, ccerealm.properties set, restarted again).
I have noticed that there is the error below in the container-desktop log suggesting the issue is with the SQL connection details which I've configured in the ccrealm.properties file. My credentials are valid (I'm using the sa user/SQL authentication - I assume this is supported). I'd welcome any suggestions as to why this is being reported as '' (blank) in the debug?:
Apologies if I'm hijacking your thread - just sounds like we have the same issue.
java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.
at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
at net.sourceforge.jtds.jdbc.TdsCore.login(TdsCore.java:610)
at net.sourceforge.jtds.jdbc.ConnectionJDBC2.<init>(ConnectionJDBC2.java:357)
at net.sourceforge.jtds.jdbc.ConnectionJDBC3.<init>(ConnectionJDBC3.java:50)
at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:184)
at java.sql.DriverManager.getConnection(DriverManager.java:582)
at java.sql.DriverManager.getConnection(DriverManager.java:154)
at com.cisco.ccbu.finesse.realms.ccerealm.CCERealmConfig.getAWConnection(CCERealmConfig.java:289)
at com.cisco.ccbu.finesse.realms.ccerealm.CCERealmConfig.startRealm(CCERealmConfig.java:175)
at com.cisco.ccbu.finesse.realms.RealmConfig.realmAuthenticate(RealmConfig.java:225)
at com.cisco.ccbu.finesse.realms.FinesseRealmConfig.authenticate(FinesseRealmConfig.java:121)
at com.cisco.ccbu.finesse.realms.FinesseRealm.authenticate(FinesseRealm.java:45)
at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthenticator.java:258)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:417)
at com.cisco.ccbu.finesse.valves.FinesseLoginValve.invoke(FinesseLoginValve.java:74)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:567)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:421)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Thread.java:619)
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Christopher Vadnais on 06-09-2011 11:50:33 AM
We have been testing with windows authentication to the sql server for authentication, but I don't see why it wouldn't work. I will take a look at the code and try it in the lab here to see if I have the same issue.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Martin Bielik on 06-09-2011 11:55:58 AM
I have the same problem with fresh 8.5(3) DR2.
Everything is configured, all steps done, but I am still getting "Invalid username or password.".
I am able to log in using the same credentials to CTI OS Toolkit.
Any suggestions??
Thanks,
martin
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: RICHARD FOLTZ on 06-09-2011 06:43:08 PM
OK, so I changed it to Windows Authentication, which I had done before, but just out of curiosity I took out the .com from the domain name and it decided to start "working". I can log in now, but call control isnt working, and when I put a phone number in and click "Call" Internet Expolorer says "Error on Page" down at the bottom left and nothing happens.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Christopher Vadnais on 07-09-2011 01:38:29 AM
The following additional information will help determine what is happening.
What version of windows and IE browser are you running?
Does the browser use a proxy?
A screenshot of the problem will help, along with details of the error. If you click on the "Error on Page" it should pop up with additional details as to the script error that occured.
Depending on what is happening, server logs may help as well.
These are the logs of interest:
/opt/cisco/desktop/logs/desktop/*.*
/opt/cisco/desktop/logs/webservices/*.*
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Christopher Vadnais on 06-09-2011 04:57:19 PM
I was unable to configure CCERealm.properties to use SQL authentication as mentioned in this thread.
UCCE uses Windows authentication for all connections to MS SQL as described in the staging guide except for the Cisco Interaction Manager component.
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html
Please try using a Windows account credential that has permissions to read the enterprise configuration database.
If you still have an issue with the Windows account, please post your logs to this thread
These are the logs of interest:
/opt/cisco/desktop/logs/desktop/*.*
/opt/cisco/desktop/logs/webservices/*.*
/opt/cisco/desktop/logs/finesseconfig/*.*
/usr/local/thirdparty/jakarta-tomcat/logs/*.out
/usr/local/thirdparty/jakarta-tomcat/logs/*.log
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: RICHARD FOLTZ on 07-09-2011 10:18:55 AM
The error text from the browser is below. I'm running IE 8. Screenshot is attached. Also, no proxy is being used.
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; MS-RTC LM 8; .NET4.0C; .NET4.0E)
Timestamp: Wed, 7 Sep 2011 14:14:09 UTC
Message: Object expected
Line: 5624
Char: 8
Code: 0
URI: http://10.0.60.67/gadgets/concat?container=default&gadget=http%3A%2F%2F10.0.60.67%2Fdesktop%2Fgadgets%2FCallControl.xml&debug=0&nocache=1&type=js&1=http%3A%2F%2F10.0.60.67%2Fdesktop%2Fthirdparty%2Fdojo%2Fdojo.xd.js&2=http%3A%2F%2F10.0.60.67%2Fdesktop...
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Christopher Vadnais on 07-09-2011 11:17:05 AM
I tried this on the developer release build in our lab and received the same error. Make call was a work in progress at the time and was not yet working. For details on what was available in the current developer release, please go to the FAQ on the Finesse Developer wiki
http://developer.cisco.com/web/finesse/wikidocs
From what API operations are supported
Basic API operations #
For Finesse 8.5(3) Developer Release (DR) 1 the basic call operations are Answer, Hang-up, Hold and Retrieve. In addition there are new web services APIs for custom gadgets.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: RICHARD FOLTZ on 07-09-2011 11:26:45 AM
Wow, I was running the previous release and I had complete call control. Strange something would have been taken out. Might as well go back to the previosu version I guess.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Theodore Phipps on 09-09-2011 04:14:16 PM
Richard,
We have made quite a few architectural enhancements in this version vs. 8.5(1). Our next developer release will have makecall enabled. sorry for any inconvenience.
Would you be interested in joining a demo meeting with our full development team to provide your feedback on this developer release?
Ted
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Zelino Rocha on 24-10-2011 07:18:52 AM
Hello,
Could you specify what what the cause of this error? I'm having the same.
I've checked all the steps posted and everything is correct. I've also tried have the domain name, in the CCERealm.properties file as either "demo.local" and "demo". I've tried using a domain user to access the SQL database and also a local account and none of them works. I always have "Invalid username or password. Please try again." error.
Can you please help?
Thanks,
Zelino
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: David Lender on 24-10-2011 11:51:37 AM
Have you verified that Finesse is connecting to CTI Server? Are you able to login the agent using CTI Test on the CTI Server?
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: srinivasan senthamarai kannan on 21-12-2011 02:21:55 AM
Hi David,
I am also facing the same problem.When i try to login cisco finese agent desktop, it shows Invalid username or password. I can able to login the same agent id using cisco CTI out of box tool kit. Please find the attachment for error log files.
Created by: RICHARD FOLTZ on 02-09-2011 11:34:02 AM
I was running 8.0(x) fine, I could log in and had CTI control over phones. I "Upgraded" (Fresh Install) to 8.5(3)DR2 and now everytime I try to login in I get an Ivalid username/password error. Any hints that might help me out with this?
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Andrew Higgins on 02-09-2011 04:25:41 PM
I was running 8.0(x) fine, I could log in and had CTI control over phones. I "Upgraded" (Fresh Install) to 8.5(3)DR2 and now everytime I try to login in I get an Ivalid username/password error. Any hints that might help me out with this?
Have you verified the following?
1. Logged into the console using the platform admin user and disabled CSA
2. Restarted the server after #1
3. Logged into http://<server address>/cfadmin and configured settings with specifics of your deployment
4. Logged into the server using an external SSH client using root/cisco, updated and saved /opt/cisco/desktop/conf/CCERealm.properties with specifics of your deployment
5. Restarted appropriate servces (IMO easier to just restart again at this point)
6. Log into Finesse using the agent ID, not "login name" (Agent Explorer > AgentID (Peripheral number))
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: RICHARD FOLTZ on 02-09-2011 04:28:32 PM
Yes, I did each of those steps. Still no luck.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: James Hunt on 05-09-2011 01:02:27 PM
I'm having the same issue with a fresh install of DR2 with UCCE 8.5(2).
I've also confirmed the above steps and am still having the problem (CSA disabled, server restarted, cfadmin settings in place, ccerealm.properties set, restarted again).
I have noticed that there is the error below in the container-desktop log suggesting the issue is with the SQL connection details which I've configured in the ccrealm.properties file. My credentials are valid (I'm using the sa user/SQL authentication - I assume this is supported). I'd welcome any suggestions as to why this is being reported as '' (blank) in the debug?:
Apologies if I'm hijacking your thread - just sounds like we have the same issue.
java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.
at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
at net.sourceforge.jtds.jdbc.TdsCore.login(TdsCore.java:610)
at net.sourceforge.jtds.jdbc.ConnectionJDBC2.<init>(ConnectionJDBC2.java:357)
at net.sourceforge.jtds.jdbc.ConnectionJDBC3.<init>(ConnectionJDBC3.java:50)
at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:184)
at java.sql.DriverManager.getConnection(DriverManager.java:582)
at java.sql.DriverManager.getConnection(DriverManager.java:154)
at com.cisco.ccbu.finesse.realms.ccerealm.CCERealmConfig.getAWConnection(CCERealmConfig.java:289)
at com.cisco.ccbu.finesse.realms.ccerealm.CCERealmConfig.startRealm(CCERealmConfig.java:175)
at com.cisco.ccbu.finesse.realms.RealmConfig.realmAuthenticate(RealmConfig.java:225)
at com.cisco.ccbu.finesse.realms.FinesseRealmConfig.authenticate(FinesseRealmConfig.java:121)
at com.cisco.ccbu.finesse.realms.FinesseRealm.authenticate(FinesseRealm.java:45)
at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthenticator.java:258)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:417)
at com.cisco.ccbu.finesse.valves.FinesseLoginValve.invoke(FinesseLoginValve.java:74)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:567)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:421)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Thread.java:619)
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Christopher Vadnais on 06-09-2011 11:50:33 AM
We have been testing with windows authentication to the sql server for authentication, but I don't see why it wouldn't work. I will take a look at the code and try it in the lab here to see if I have the same issue.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Martin Bielik on 06-09-2011 11:55:58 AM
I have the same problem with fresh 8.5(3) DR2.
Everything is configured, all steps done, but I am still getting "Invalid username or password.".
I am able to log in using the same credentials to CTI OS Toolkit.
Any suggestions??
Thanks,
martin
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: RICHARD FOLTZ on 06-09-2011 06:43:08 PM
OK, so I changed it to Windows Authentication, which I had done before, but just out of curiosity I took out the .com from the domain name and it decided to start "working". I can log in now, but call control isnt working, and when I put a phone number in and click "Call" Internet Expolorer says "Error on Page" down at the bottom left and nothing happens.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Christopher Vadnais on 07-09-2011 01:38:29 AM
The following additional information will help determine what is happening.
What version of windows and IE browser are you running?
Does the browser use a proxy?
A screenshot of the problem will help, along with details of the error. If you click on the "Error on Page" it should pop up with additional details as to the script error that occured.
Depending on what is happening, server logs may help as well.
These are the logs of interest:
/opt/cisco/desktop/logs/desktop/*.*
/opt/cisco/desktop/logs/webservices/*.*
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Christopher Vadnais on 06-09-2011 04:57:19 PM
I was unable to configure CCERealm.properties to use SQL authentication as mentioned in this thread.
UCCE uses Windows authentication for all connections to MS SQL as described in the staging guide except for the Cisco Interaction Manager component.
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html
Please try using a Windows account credential that has permissions to read the enterprise configuration database.
If you still have an issue with the Windows account, please post your logs to this thread
These are the logs of interest:
/opt/cisco/desktop/logs/desktop/*.*
/opt/cisco/desktop/logs/webservices/*.*
/opt/cisco/desktop/logs/finesseconfig/*.*
/usr/local/thirdparty/jakarta-tomcat/logs/*.out
/usr/local/thirdparty/jakarta-tomcat/logs/*.log
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: RICHARD FOLTZ on 07-09-2011 10:18:55 AM
The error text from the browser is below. I'm running IE 8. Screenshot is attached. Also, no proxy is being used.
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; MS-RTC LM 8; .NET4.0C; .NET4.0E)
Timestamp: Wed, 7 Sep 2011 14:14:09 UTC
Message: Object expected
Line: 5624
Char: 8
Code: 0
URI: http://10.0.60.67/gadgets/concat?container=default&gadget=http%3A%2F%2F10.0.60.67%2Fdesktop%2Fgadgets%2FCallControl.xml&debug=0&nocache=1&type=js&1=http%3A%2F%2F10.0.60.67%2Fdesktop%2Fthirdparty%2Fdojo%2Fdojo.xd.js&2=http%3A%2F%2F10.0.60.67%2Fdesktop...
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Christopher Vadnais on 07-09-2011 11:17:05 AM
I tried this on the developer release build in our lab and received the same error. Make call was a work in progress at the time and was not yet working. For details on what was available in the current developer release, please go to the FAQ on the Finesse Developer wiki
http://developer.cisco.com/web/finesse/wikidocs
From what API operations are supported
Basic API operations #
For Finesse 8.5(3) Developer Release (DR) 1 the basic call operations are Answer, Hang-up, Hold and Retrieve. In addition there are new web services APIs for custom gadgets.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: RICHARD FOLTZ on 07-09-2011 11:26:45 AM
Wow, I was running the previous release and I had complete call control. Strange something would have been taken out. Might as well go back to the previosu version I guess.
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Theodore Phipps on 09-09-2011 04:14:16 PM
Richard,
We have made quite a few architectural enhancements in this version vs. 8.5(1). Our next developer release will have makecall enabled. sorry for any inconvenience.
Would you be interested in joining a demo meeting with our full development team to provide your feedback on this developer release?
Ted
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: Zelino Rocha on 24-10-2011 07:18:52 AM
Hello,
Could you specify what what the cause of this error? I'm having the same.
I've checked all the steps posted and everything is correct. I've also tried have the domain name, in the CCERealm.properties file as either "demo.local" and "demo". I've tried using a domain user to access the SQL database and also a local account and none of them works. I always have "Invalid username or password. Please try again." error.
Can you please help?
Thanks,
Zelino
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: David Lender on 24-10-2011 11:51:37 AM
Have you verified that Finesse is connecting to CTI Server? Are you able to login the agent using CTI Test on the CTI Server?
Subject: RE: Unable to Login Agent into new Finesse 8.5(3)DR2 Install
Replied by: srinivasan senthamarai kannan on 21-12-2011 02:21:55 AM
Hi David,
I am also facing the same problem.When i try to login cisco finese agent desktop, it shows Invalid username or password. I can able to login the same agent id using cisco CTI out of box tool kit. Please find the attachment for error log files.
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