This document was generated from CDN thread
Created by: Fabian Unucka on 11-07-2012 11:17:42 AM
Hello,
I'm trying to write my own "click2call" application for the our yet to be deployed CUCME running on a UC560. I recently updated the system to the current 8.5 release.
Before I updated to 8.5 I had reliability issues (quite equal as another forum user described it). When I initiated a call through the java-demo app (using hold and resume example) the phones just went into an undefined state. The display said calling but the called phone didn't ring nor had the calling phone a dial-tone. Since the commercial ESTOS CSTA 2 TAPI product showed the same results I gave those guys a call and the confirmed a problem within CME <=8.2
After I upgraded our UC560 to 8.5 I got the java demo app to work - I was able to make calls.
But the java demo suddenly stops working with the following console output (see the end of this post).
The Exception occurs right then when the program calls the "myProvider.start()" function. Since the exception is thrown by some third party sip library I don't have the source-code and can't debug it. The error message is "Can't resume until shutdown complete" (see also below).
Neither reloading nor actually power-cycling the box helped. The SIP-registrar config within the uc560 is correct "no cti shutdown" is also there. I did not change anything within my UC's configuration between the last successful try and now constantly receiving this strange error.
Rebooting my development box also didn't help.
Thanks for helping out.
regards,
Fabian
>>>>>>>>>>>>> WELCOME TO HOLD AND RESUME SAMPLE >>>>>>>>>>>>>>>>>
>>>>>>>>>>>> PLEASE ENTER CALLER NUMBER: 116
>>>>>>>>>>>>> PLEASE ENTER CALLED NUMBER: 137
[Caffeine 3.1.2.152] [] INFO - com.cisco.cme.cti.siputil.SipManager@1040:
Cisco Caffeine SIP Stack version 3.1.2.152 (rel) built on Apr 19, 2008 4:34 AM ... on thread maincom.dynamicsoft.DsLibs.DsSipLlApi.DsSipTransactionManager$DsShutdownException
: Can't resume until shutdown complete. at com.dynamicsoft.DsLibs.DsSipLlApi.DsSipTransactionManager.resume(
DsSipTransactionManager.java:368)
at com.cisco.cme.cti.siputil.SipManager.restart(
SipManager.java:337)
at com.cisco.cme.cti.CMEProvider.start(
CMEProvider.java:695)
at com.cisco.ucxsi.api.HoldandResume.connectCME(
HoldandResume.java:116)
at com.cisco.ucxsi.api.HoldandResume.holdandResumeCall(
HoldandResume.java:421)
at com.cisco.ucxsi.api.UCXSISampleApp.main(
UCXSISampleApp.java:68)
com.cisco.cme.cti.exceptions.CMEResourceUnavailableException
: Resource:Sip Stack
at com.cisco.cme.cti.CMEProvider.start(
CMEProvider.java:696)
at com.cisco.ucxsi.api.HoldandResume.connectCME(
HoldandResume.java:116)
at com.cisco.ucxsi.api.HoldandResume.holdandResumeCall(
HoldandResume.java:421)
at com.cisco.ucxsi.api.UCXSISampleApp.main(
UCXSISampleApp.java:68)
Caused by:
com.cisco.cme.cti.siputil.CMEIntSipStackException: IOException on Sip Stack
at com.cisco.cme.cti.siputil.SipManager.sendRegister(
SipManager.java:253)
at com.cisco.cme.cti.CMEProvider.start(
CMEProvider.java:691)
... 3 more
Subject: RE: Strange problem with demo java application
Replied by: Raghavendra Gutty Veeranagappa on 18-07-2012 05:46:43 AM
Hi Fabian,
please collect the logs by enabling below debugs.
debug cti all
debug ccsip messages
Thanks,
Raghavendra
