This document was generated from CDN thread
Created by: Coty Condry on 26-08-2012 05:58:19 PM
We brought in a straight up ACD call [this is a multi line deployment] and we're unable to click answer button, and the CTIOS logs show the following:
16:12:37 CTIOS1-ctios Trace: [call.5000.33583859.2221111014]
CONTROL_FAILURE_CONF : (FailureCode:1
PeripheralErrorCode:13040 UniqueObjectID:call.5000.33583859.2221111014
MessageID:eControlFailureConf MessageType:eAnswerCallRequest
ErrorMessage:Error [13040]Your request to answer failed.
TargetCILClientID:999313HQ04193-3188-dotNET_Sess(43495525)_EvtThd(5))[CallC
onnectionAdapter, T_ADAPTER_CONTROL_FAILURE_CONF, 101]
The JTAPI log indicates the following:
16:12:36 PG1A-jgw1 Trace: MsgAnswerCall: AlertCID: 33583859
AlertConnDevID: 8004876996/1 AnsDevID: 2221111014/0 InvID: 212489
16:12:36 PG1A-jgw1 Trace: Try to answer established connection:
MyConn: GenID: 7003 IDVal: 39913908 Dev: 2221111014/0 Ext: 2221111014
DevTgStr: 2221111014 Addr: 2221111014 State: CONNECTED CCState:
ESTABLISHED prevCCState: ESTABLISHED loggedIn: Y
16:12:36 PG1A-jgw1 Trace: MsgFailureConf: InvID: 212489 Status: 40
16:12:37 PG1A-jgw1 Trace: MsgAnswerCall: AlertCID: 33583859
AlertConnDevID: 8004876996/1 AnsDevID: 2221111014/0 InvID: 212490
16:12:37 PG1A-jgw1 Trace: Try to answer established connection:
MyConn: GenID: 7003 IDVal: 39913908 Dev: 2221111014/0 Ext: 2221111014
DevTgStr: 2221111014 Addr: 2221111014 State: CONNECTED CCState:
ESTABLISHED prevCCState: ESTABLISHED loggedIn: Y
16:12:37 PG1A-jgw1 Trace: MsgFailureConf: InvID: 212490 Status: 40
Thank you!
Subject: RE: CTIOS/JTAPI Call Established Failing w/ Error Code 13040
Replied by: Coty Condry on 26-08-2012 06:06:57 PM
Here is our local CTIOS logs:
2012-08-26 16:05:53,342 [0] DEBUG EventArgs for Event Raised is
: (CallType:2 FailureCode:1 PeripheralErrorCode:13040
EnablementMask:0x3F0000 UniqueObjectID:call.5000.
33583859.2221111014 CallStatus:eCallConnectionAlerting
EventID:35 MessageID:eControlFailureConf ErrorMessage:Error [13040]Your
request to answer failed. EventType:1 ICMEnterpriseUniqueID:icm.150352.288 DeviceUniqueObjectID:device.5000.2221111014) eventID : 35
