Created by: Sabina Mirauta on 01-10-2012 08:59:00 AM Hello Cisco, I have the requirement to develop a Java application using the Cisco UCC Express CTI Protocol. Is there a Java API for this like CTIOS for UCCE? I've read the document "Cisco Unified Contact Center Express CTI Protocol Developer Guide" and I didn't find any link to Java... Thank you, Sabina Mirauta
Subject: RE: New Message from Sabina Mirauta in CTI Server Protocol (GED-188) - CTI Replied by: David Lender on 02-10-2012 12:53:44 PM The UCCX and UCCE CTI protocols are socket message based protocols. There is no Java API.
Subject: RE: New Message from Sabina Mirauta in CTI Server Protocol (GED-188) - CTI Replied by: David Lender on 14-11-2012 09:07:48 AM There is not a Java API for UCCX CTI protocol. UCCX CTI protocol and CTI Server protocol are both TCP/IP socket based messaging protocols. You may wish to look into using Cisco Finesse which will shortly offer a UCCX version. Finesse is both an agent desktop and a Webservices API. More information about Finesse can be found here http://developer.cisco.com/web/finesse
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