Is it possible to add new customized chat template for both Agent & Client?

[cdnadmin]

This document was generated from CDN thread

Created by: Rodrigo Covarrubias on 26-07-2013 11:56:08 AM
Is it possible to add a new customized chat template for both the Agent and Customer chat window?

what steps would I need to do in order to accomplish this goal?

Thanks in Advance,

Subject: Re: New Message from Rodrigo Covarrubias in SocialMiner - Technical Discuss
Replied by: Saurabh Jangid on 26-07-2013 01:53:48 PM
Hi Rodrigo,

Unfortunately, user cannot change an Agent reply template.
Also for Customer chat window UI, only  things which can be customized are :

  *   Chat Logo
  *   Welcome, please wait while we connect you with a customer care representative - Welcome Message
  *   All customer care representatives are busy assisting other clients. Please continue to wait or try again later - AgentJoinTimeout Message
  *   Sorry, the chat service is currently not available. Please try again later. - Chat Error

Please refer to the doc : http://docwiki-dev.cisco.com/wiki/SocialMiner_Release_9.0(1)#Customer_Chat  (Refer to ReplyTemplate section). However, it would be interesting to listen to what is your use case for extending the reply template so that we can look into this as a future enhancement.

Regards
Saurabh

From: Cisco Developer Community Forums <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Reply-To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Date: Friday, July 26, 2013 12:56 PM
To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Subject: New Message from Rodrigo Covarrubias in SocialMiner - Technical Discussion: Is it possible to add new customized chat template for both Agent & Client?

Rodrigo Covarrubias has created a new message in the forum "Technical Discussion": -------------------------------------------------------------- Is it possible to add a new customized chat template for both the Agent and Customer chat window?

what steps would I need to do in order to accomplish this goal?

Thanks in Advance,
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To respond to this post, please click the following link: http://developer.cisco.com/web/socialminer/community/-/message_boards/view_message/17649031 or simply reply to this email.

[romelramos]

just a follow up question, regarding Rodrigo Covarrubias query, is it possible now on social miner release 10.5 or still it is not customizable except those items mentioned earlier.