Created by: Gerard O'Rourke on 18-03-2013 09:47:46 AM Hi, The record element only allows the recorded audio file to be uploaded to a single media server. I just wanted to know if anyone had the recommended approach approach for when multiple media servers exist, i.e. you need to upload to more than one media server? i.e. I could upload to the audio recording to the Primary Media server and use a sheduled batch file to run every 5 minutes to copy to the other media server(s), (using "XCOPY /D", which only copies newer files). Or I could create a custom CVP file uploader? Does Cisco already have one? Anyone have any recommendations? Gerry
Subject: RE: New Message from Gerard O'Rourke in Customer Voice Portal (CVP) - CVP - Replied by: Hemal Mehta on 18-03-2013 10:01:27 AM Best is to your write your own code and create your own class where you have complete control, you can change ip’s on fly etc. For example I upload to 4 media servers. I use the record element which copies it to path specified. Then I have code that ftp’s this audio to 4 different media servers. I will not map a drive and copy from the primary server (in case the drive gets unmapped later). You could run a batch job too but then you will be out of sync for some time on other servers. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Monday, March 18, 2013 9:48 AM To: cdicuser@developer.cisco.com Subject: New Message from Gerard O'Rourke in Customer Voice Portal (CVP) - CVP - All Versions: Record Element - Recommedations for Uploading?
Gerard O'Rourke has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Hi, The record element only allows the recorded audio file to be uploaded to a single media server. I just wanted to know if anyone had the recommended approach approach for when multiple media servers exist, i.e. you need to upload to more than one media server? i.e. I could upload to the audio recording to the Primary Media server and use a sheduled batch file to run every 5 minutes to copy to the other media server(s), (using "XCOPY /D", which only copies newer files). Or I could create a custom CVP file uploader? Does Cisco already have one? Anyone have any recommendations? Gerry -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/13199075 or simply reply to this email.
Subject: RE: New Message from Gerard O'Rourke in Customer Voice Portal (CVP) - CVP - Replied by: GEOFFREY THOMPSON on 18-03-2013 10:07:27 AM For CVP 7.0(2) I made a custom element that would FTP to two targets to solve this problem. I used this with the normal Record element without FTP, and then followed it by two instances of my custom FTP element.
In CVP 8.5, the Cisco Agent Greeting functionality was added and I believe it does more than 1 FTP server.
Regards, Geoff
Subject: Re: New Message from Gerard O'Rourke in Customer Voice Portal (CVP) - CVP - Replied by: Janine Graves on 18-03-2013 10:09:27 AM Studio 8.5 has the FTP Client element to do exactly what you want. I've used it and it can upload to multiple FTP/Media servers.
Subject: Re: New Message from Gerard O'Rourke in Customer Voice Portal (CVP) - CVP - Replied by: Janine Graves on 18-03-2013 10:15:36 AM If you want to FTP after using the Record element, be sure to specify the FilePath in the Record element (and OMIT the FTP Host setting there). Then use the FTP Client element (in the Elements pane, in the Integration folder) and configure the first Setting with the full path and file name of the recording as it resides on the local VxmlServer box.
As I mentioned, you can then ftp to as many servers as you like.
Subject: RE: Record Element - Recommedations for Uploading? Replied by: Gerard O'Rourke on 18-03-2013 01:30:30 PM Thanks very much all for your responses. I knew I saw this somewhere before (Agenty Greeting), but my brain is like a sieve! Very helpful all. Gerry
Subject: RE: New Message from Asher Schweigart in Customer Voice Portal (CVP) - CVP Replied by: Hemal Mehta on 20-03-2013 02:31:35 PM What happens if a file gets corrupted on one server ? Will it corrupt both media servers ?
From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, March 20, 2013 2:10 PM To: cdicuser@developer.cisco.com Subject: New Message from Asher Schweigart in Customer Voice Portal (CVP) - CVP - All Versions: RE: Record Element - Recommedations for Uploading?
Asher Schweigart has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- In our environment we use the two CVP servers for the media files, and we use DFS Replication to keep the files up to date between the two. It is near instantaneous. -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/13312149 or simply reply to this email.
Subject: RE: Record Element - Recommedations for Uploading? Replied by: Asher Schweigart on 20-03-2013 02:09:51 PM In our environment we use the two CVP servers for the media files, and we use DFS Replication to keep the files up to date between the two. It is near instantaneous.
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