This document was generated from CDN thread
Created by: Michael Nelson on 29-03-2013 04:56:48 PM
We are getting a error.amm.callControlException.muteFailed exception when issuing a muteParticipant. The message in the exception is "Error muting participants: Error muting/unmuting participant(s): Not able to mute/unmute participant".
Can you provide some additional guidence on this return code and where we might find more information to help determine the issue.
This has been reported for a meeting on a CTMS bridge with CTS endpoints.
Subject: RE: Call Control Exception on Mute
Replied by: Michael Nelson on 05-04-2013 05:00:24 PM
Anything on this question?
Subject: RE: Call Control Exception on Mute
Replied by: John Yontz on 05-04-2013 08:20:45 PM
Hi Mike,
Sorry for the late reply on this. I had discussed this with my team, and we are not aware of this type of failure. We searched the open defect and could not find anything on this either. The error is coming directly from the CTMS, and CTX is relaying it via the API. My guess is that if you tried the same operation using the CTX Admin Meeting Diagnostics Page, you would see the same result. That is, when it fails, it should fail in both. Perhaps this is related to a specific version of the CTMS software? I would recommend that you open a defect and include in the defect the CTMS version, the type of endpoint(s) that fail, endpoint versions, and how reproduceable it is.
Thanks
- John
