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cdnadmin
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This document was generated from CDN thread

Created by: Tomislav Rapic on 08-04-2013 03:26:50 PM
We are testing Cisco UCCX and developing CRM software. We runn into a problem when getting a call trough UCCX. In ringing state we see CTI port Caller ID. 
 
Is tehere any way to get Original caller id with tapi.
 
I know why this is happening and call flow in UCCX. But is the info available in TAPI driver?
 
Thank you for info.

Subject: RE: Getting Original caller ID instead of CTI port caller ID
Replied by: David Staudt on 08-04-2013 04:09:37 PM
There may be a setting UCCX configuration/setting for the call flow handling, that will either preserve or reset the original caller ID.
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