This document was generated from CDN thread
Created by: Tomislav Rapic on 08-04-2013 03:26:50 PM
We are testing Cisco UCCX and developing CRM software. We runn into a problem when getting a call trough UCCX. In ringing state we see CTI port Caller ID.
Is tehere any way to get Original caller id with tapi.
I know why this is happening and call flow in UCCX. But is the info available in TAPI driver?
Thank you for info.
Subject: RE: Getting Original caller ID instead of CTI port caller ID
Replied by: David Staudt on 08-04-2013 04:09:37 PM
There may be a setting UCCX configuration/setting for the call flow handling, that will either preserve or reset the original caller ID.