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Created by: KAZIM ALTIN on 09-04-2013 05:35:27 AM
I haved customized the CTIOS Toolkit Combo desktop I added the Reason Code but Reason Code is set to Unknown when agents just added.As far as I tested, Mereley The Reason Code is updated when AgentStateChange event is fired. Is it possible someway to get Reason Code whenever an agent added to grid.
thanks
Kazım
Subject: RE: CTIOS Combo Desktop - Not Ready Reason Code Unknown
Replied by: David Lender on 12-04-2013 12:05:23 PM
The only way I know to get the reason code is on the AgentStateChange event. It is not possible to get reason code whenever an agent is added to the grid.
