Hello, Welcome to the September 2016 edition of the DevNet update, your connection to Cisco DevNet. There's never been a better time to join DevNet - read why!
Here's what you'll find in this issue:
Note: Please scroll down to the articles below if the links above are not active.
Happier Customers > Thanks Cisco Finesse!
When customers need help and call support, they need fast and accurate answers. With Cisco Finesse you can deliver the right information quickly which results in happy and loyal customers and employees. Cisco Finesse is a customizable web application dashboard that arms your support team with important information from multiple sources in a single place to be able to deliver fast and accurate answers. Get started with Finesse, go here to:
- Learn how to code with Finesse APIs in our Learning Labs
- Find sample gadgets
- Test your code in a Finesse Sandbox
- Connect with us in our Community
- View the new 11.5 documentation
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We Want to Know You Better!
Help us make DevNet better by spending 5 minutes to tell us what you think about our resources and tools, website, community and support, and thoughts on rewards and recognition. Tell us what you think!
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Accelerate Your Dev Cycle with DevNet Sandbox
Where can you get a fully configured Cisco Unified Call Manager cluster for free in 30 minutes or less? You guessed it, our DevNet Sandbox! The DevNet Sandbox is a collection of cloud-based labs (free to DevNet members and available 24x7) geared for developers that enable you to code, learn, inspire, and connect. Many labs offer dedicated hardware to use when building proof of concept projects and testing. Find everything from APIC-EM, ACI, Jabber, Interclould Fabric, Security, and more. Recent highlights include: - Gain experience using the Fog Director and deploy fog applications on IOx-enabled devices in the DevNet Sandbox. Read more.
- Check out the DevNet Sandbox Collaboration 11.0 sandbox in dCloud. Explore the many Cisco Unified Collaboration features, get the details.
- Don't see something you need - let us know!
- Check out our new Sandbox blogs.
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It's Not Just a Phone Call Anymore: Task Routing for Contact Center Enterprise
The way we interact and support customers is always changing and so is how we enable and create apps and services to meet different needs. With Contact Center Enterprise (CCE) Release 11.5, you can enable multichannel task routing to go beyond traditional voice-centric open interfaces on all Contact Center Enterprise solutions. Why is this so exciting? Imagine being able to answer a customer support call, text message and email based on context and priority. By integrating mobile or web-based apps with task routing APIs, you can provide a standard way for third-party applications (like CRM) to submit, queue, route, and handle multichannel tasks in CCE. Sound exciting? It is! Go here to: - Find sample code, scripts, and API guides
- Test your code in a PCCE Sandbox
- Explore task routing components such as SocialMiner and Finesse
- Share your ideas, concepts and hacks with the Task Routing Community
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Get Ready to Get Inspired in the DevNet Zone at Cisco Live Cancun
We are getting ready to see you in the DevNet Zone at Cisco Live Cancun (Nov 7-10) where you can get hands-on with our developer program plus get face-to-face support from our team. From classroom sessions, learning labs, demos, and more - our interactive space helps you dive in to define your journey to:
- Produce communication-enabled collaboration solutions
- Learn the latest in network programmability
- Develop, deploy, and manage microservices in the cloud
- Connect, manage, or build IoT apps
- Develop your coding skills
Click here to find DevNet sessions! We can't wait to talk to you as you learn, code, and get inspired in the DevNet Zone.
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Real-Time Communication with Tropo
Tropo can automate the way you communicate by connecting the code you write to your phone network for both voice and messaging. With Tropo you can create an application that makes and receives phone calls, uses voice recognition or interacts over text messages and more. What's new with Tropo? Check out the following: - Tropo now operates in Europe! Tropo.eu consists of isolated data centers, prices in Euros, and new phone numbers, get all the details and why this is very cool if you are a EU developer.
- Watch the Engineering Deathmatch: Tropo Edition where two contestants wrote scripts to work with the Tropo API to create an app that leverages phone and SMS interactions to create interactive voice reservations. Can you compete with our challengers?
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OpenStack: Straight from Our Developers
Whether you attended OpenStack Summit in Austin or made it to Cisco Live in Las Vegas you can now access great developer talks from OpenStack experts here. Back to top
Upcoming Events
For a full list of future and past events, go here: Back to top
About DevNet and the DevNet Update
Thanks for reading! DevNet is Cisco's Developer Program and we provide tools and information that help you produce Cisco-enabled applications to sell to customers, and/or use APIs to enhance or manage your network. Follow us on Twitter @CiscoDevNet and check out our blogs.
Not a DevNet member yet? Signing up is free and easy. Create a Cisco ID, then sign into DevNet. Know someone that might be interested in DevNet? Please forward them the newsletter. Let us know how we're doing! Back to top
Thanks for reading! The Cisco DevNet team |
