Add an LDAP or UCM synced directory to CAD and/or Finesse

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I know a directory can be added to CAD through Desktop Admin, but it's a manual process.  Can we get a live directory that's populated from LDAP directly or from UCM's LDAP sync added to CAD and/or Finesse so agents who receive calls that need to be transferred to another person can look them up and feel certain the directory they're looking at is accurate?


Thanks for your consideration and any feedback.


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