2 Replies Latest reply: Dec 18, 2012 7:27 PM by Gajanan Pande RSS

Softare support

mma

When I e-mail tac@cisco.com requesting support for softare like Prime Infrastructure 1.2 or Application Networking Manager, I got an e-mail with somehting like "A serial number is required to process your request for hardware replacement or support.  Please make sure that your original email remains attached below by using the reply function on your"

 

For software like I listed above, there is no serial number associated with such software.

My question is how do I get faster and better response regarding the suport from tac center for software.

 

Michael

  • 1. Re: Softare support

    Michael,

     

    I understand your concern. It would be appropriate if you call TAC on the numbers posted here , they will definitely help you with validating/locating your support contract. I guess, they can track it with Sales Order number in case there is no SN.

     

    GP.

  • 2. Re: Softare support
    Gajanan Pande

    Michael,

     

    I understand your concern. It would be appropriate if you call TAC on the numbers posted here , they will definitely help you with validating/locating your support contract. I guess, they can track it with Sales Order number in case there is no SN.

     

    GP.