Looping External ISE authentication page

[tremesha42]

After updating our WLCs to 7.4.121 this past weekend, some guest users that are using the ISE central external redirect page are continuously being prompted to re-enter their credentials every 5 minutes or so. Is this related to Cisco bug CSCuf52235?

[asinnamon]

Hi

Its sounds like it maybe an extra config or box to x cisco have added to the software have you looked the web page on the wlc to see if a time out box which  is now been add and may need you set a time-out for users.

[Nilo Noguera]

Hi,

You can reach out to our Cisco Technical Assistance Center (TAC) for help with the issue you have reported. Please check if you have a Cisco contract such as SMARTnet or Cisco Software Application Support (SAS) Service is required to be able to be covered by TAC.

You can contact the Cisco Technical Assistance Center (TAC) in one of the following ways:

•Online: http://www.cisco.com/tac/

•E-mail: tac@cisco.com

•Phone: North America 800-553-2447 | Australia 1-800-805-227 | Europe 32-2-704-5555  | Asia-Pacific 61-2-8446-7411 | UK 0800-404-7778

Please see the following URL for other contact numbers:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

If you don't have a Cisco contract such as SMARTnet or Cisco Software Application Support (SAS) Service to be able to be covered by TAC, you can post your question to the Cisco Support Community website (https://supportforums.cisco.com/) and somebody will assist you with your questions.

I appreciate this opportunity to assist you and I do hope the information I sent you pointed you to the right direction.

Best regards,

"Nilz"

Nilo Noguera

.:|:.:|:. Specialist, Cisco Global Virtual Engineering - Cisco Partner Help

http://www.cisco.com/web/partners/tools/ph.html