Endpoint registration DX80

[Stian Berheim]

Hi

My DX80 have been registered on Cisco Spark for a while now and have discovered some issues getting it synced with my Spark app. When I am not in video I use my DX80 as a PC screen, the problem is then that the Spark app will not sync with the DX80. If I disconnect the PC the Spark app sync with my DX 80 and I can control and move calls between the two units. When the PC is connected the mobile app states that the DX80 is in a conversation and I cannot control of move calls between them.

How do I resolve this issue?

[keglass]

Stian,

Did you see this document about Cisco room systems and Spark? You might find a solution to your problem there.

http://assistly-production.s3.amazonaws.com/162328/kb_article_attachments/95227/Cisco_Spark_Room_Systems_Guide_original.…

If this isn't helpful, then I recommend you open a ticket with Cisco Spark support to get to the bottom of the problem.

https://support.ciscospark.com/customer/portal/emails/new

Kelli Glass

Moderator for Cisco Customer Communities

[Stian Berheim · Accepted solution]

Hi Kelli

Thanks for the reply,

I needed to use this link to open the pdf: https://support.ciscospark.com/customer/en/portal/articles/2349263-cisco-spark-room-systems-guide

Stian