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WRF to WMV conversion not starting: Initializing the Conversion Failed

andrea.basco
Level 1
Level 1

Hello everybody,

I have recorded a presentation session in Webex as .wrf file.

I have followed all the instructions and even made a bit of troubleshooting to start the conversion of the file to a WMV format that I can convert further to MP4.

Unfortunately, my Webex recording editor keeps on giving me the "Initializing the Conversion Failed".

I have Windows 7 and Windows media player 12.

Webex Recording Editor WBS 31 - 31.3.0.118

Webex Player WBS 31 - 31.3.0.118

Webex Recorder WBS 31 - 31.3.0.118

I need support to perform this conversion as the WRF format is not read externally.

Is there anything I can do about it? Other searches in this forum or elsewhere did not bring me to a successful result.

Converting a WebEx recording (.wrf) to Windows Media (.wmv) or Flash (.swf)

Thanks in advance

4 Replies 4

keglass
Level 7
Level 7

Andrea,

I'm sorry to hear you are having trouble converting your WebEx recordings. This topic has been discussed on the forum a number of times. If you haven't done so already, I recommend you check out these threads for more information:

Converting recorded sessions to MP4

Converting ARF to WMV and MP4 - please help!

If that doesn't help, please open up a case with WebEx technical support so our experts can help with troubleshooting.

Kelli Glass

Moderator for Cisco Customer Communities

Kelli,

thanks for your reply.

My question is about converting from WRF to WMV and not about ARF.

I had read the mentioned Threads already but I did not find a solution for my case even trying some of the proposals.

I will try to contact the technical support: is there any specific and appropriate communication channel to follow?

Thanks,

Andrea

Andrea,

You just need to open up a case, and support will help you resolve the issue.

Support Tools and Resources | WebEx

Contact WebEx Technical Support | WebEx

Kelli

Charlie Fog
Level 1
Level 1

Hello,

I am experiencing this same issue. Trying to convert the WRF format to WMV using Webex Recording Editor. It throws this error, "Error: Initializing the conversion failed". What is the suggested resolution? Thanks!

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