11-14-2016 05:12 AM - edited 03-17-2019 06:29 PM
Hello everybody,
I have recorded a presentation session in Webex as .wrf file.
I have followed all the instructions and even made a bit of troubleshooting to start the conversion of the file to a WMV format that I can convert further to MP4.
Unfortunately, my Webex recording editor keeps on giving me the "Initializing the Conversion Failed".
I have Windows 7 and Windows media player 12.
Webex Recording Editor WBS 31 - 31.3.0.118
Webex Player WBS 31 - 31.3.0.118
Webex Recorder WBS 31 - 31.3.0.118
I need support to perform this conversion as the WRF format is not read externally.
Is there anything I can do about it? Other searches in this forum or elsewhere did not bring me to a successful result.
Converting a WebEx recording (.wrf) to Windows Media (.wmv) or Flash (.swf)
Thanks in advance
11-21-2016 02:40 PM
Andrea,
I'm sorry to hear you are having trouble converting your WebEx recordings. This topic has been discussed on the forum a number of times. If you haven't done so already, I recommend you check out these threads for more information:
Converting recorded sessions to MP4
Converting ARF to WMV and MP4 - please help!
If that doesn't help, please open up a case with WebEx technical support so our experts can help with troubleshooting.
Kelli Glass
Moderator for Cisco Customer Communities
11-22-2016 12:01 AM
Kelli,
thanks for your reply.
My question is about converting from WRF to WMV and not about ARF.
I had read the mentioned Threads already but I did not find a solution for my case even trying some of the proposals.
I will try to contact the technical support: is there any specific and appropriate communication channel to follow?
Thanks,
Andrea
11-22-2016 08:57 AM
Andrea,
You just need to open up a case, and support will help you resolve the issue.
Support Tools and Resources | WebEx
Contact WebEx Technical Support | WebEx
Kelli
11-29-2021 08:15 AM
Hello,
I am experiencing this same issue. Trying to convert the WRF format to WMV using Webex Recording Editor. It throws this error, "Error: Initializing the conversion failed". What is the suggested resolution? Thanks!
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