03-28-2017 03:25 AM - edited 03-01-2019 04:37 AM
Hi Team,
I've just installed the Active Advisor Application for APIC-EM 1.4 Beta and though there are 7 devices in my Device Inventory nothing shows up in the new module. Re-discovering the devices won't make them appear in the module either.
Is this a known problem?
Regards,
Solved! Go to Solution.
04-17-2017 10:51 AM
Ah, I figured it out. Though I used my Cisco account to login into www.ciscoactiveadvisor.com in APIC-EM, I've never logged into www.ciscoactiveadvisor.com. When accessing the website I had to confirm my name etc. and after that things started working like a charm..
04-01-2017 09:27 PM
can you ping www.ciscoactiveadvisor.com from your APIC-EM?
04-02-2017 06:07 PM
also, have you registered to set up an ActiveAdvisor account (on the link above)?
04-05-2017 05:49 AM
Hi,
I have the same problem.
From cli on the apic-em host i'm able to ping www.ciscoactiveadvisor.com and for the account i'm using i have setup ActiveAdvisor and even added a few devices via the desktop tool.
04-05-2017 12:04 PM
The beta version can take 24 hours to populate (as it is careful not to overload backend API call rates).
Mine took nearly 24 hours for 20 devices.
04-06-2017 04:02 AM
I have 136 devices discovered but it's been installed since 31 March.
I updated the app to 1.4.0.142 now. Lets see if this is able to fetch some info.
04-08-2017 03:26 PM
Hi Haavard,
were you able to see your devices?
I did find the upgrade was not smooth. I needed to stop the old version and start the new version.
It is working well now.
Adam
04-21-2017 06:26 AM
Hi Adam,
I'm still getting No devices found. Please discover devices and check again" when i open Active Advisor.
I also found that i had to stop the old and start the new application.
04-22-2017 08:22 PM
Hi Haavard,
are you saying there are still no devices It can take a few days (worst case) to sync.
Maybe ping me your cco id offlne and i will get engineering to take a closer look?
04-24-2017 05:51 AM
Hi Adam.
Yes there is still no devices. I tried to stop and start the CAA application before the weekend in case there was some problem with the application. This did not help since it is still saying no devices.
I don't have any offline ways of pinging you.
04-24-2017 06:49 PM
04-25-2017 02:53 PM
Hi Haavard,
It appears you a running an older version of APIC-EM (1.3.1.9).
This version does not support CAA correctly (We should not let you install CAA on older controllers).
Is this the case?
Regards,
Adam
04-26-2017 12:03 AM
Hi Adam,
I’m actually running this:
APIC-EM Version 1.4.0.1959
I will start the upgrade to 1.4.1.1159 to see if this changes the support.
Håvard Fjeld
System Engineer Networks
Telenor Satellite
Tel. +47 95 78 83 31
04-26-2017 11:48 PM
Hi Adam,
The CAA app is working after I upgraded to 1.4.1.1159.
Thank you for your help.
04-27-2017 12:45 AM
Excellent. Thanks for the feedback.
Adam
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