Unable to connect to the finesse portal to lab through vpn

[Pradeep.sekhar]

Hi,

I just reserved dev lab and got the confirmation mail with the credentials. I'm able to connect to the lab network address "devnetsandboxlabs.cisco.com/rave34" with my user name and password successfully. Now the problem is I'm not able to access the CISCO Finesse Desktop using the URL provided in the instruction section "https://fin-pub-a-50.berlin.icm:8445/desktop/container/landing.jsp?locale=en_US". In fact I'm not able to access any of the sites. How can I fix this? I want to solution to access my lab using the VPN at the same time browse internet. Is it possible?

Thank you

Pradeep

[jacoadam]

Hello Pradeep,

Thanks for reaching out on the forum! The first thing to try is to see if you can resolve this hostname from your PC. You can run the command nslookup fin-pub-a-50.berlin.icm and see if it resolves. If this doesn't you'll need to add this to your host file, or manually set your DNS server to point to 10.10.20.3, the DNS server for this lab.

Please let me know if this makes sense, and if you have any questions!

Thanks!

Jacob