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When will CVP support Multiple Interpretaions from the Nuance 10 recogniser?

danbrennan85
Level 1
Level 1

Does anyone know if or when CVP will support multiple intepretations for a single result returned from Nuance?

Often this quesiton causes confusion, so just for clarity I'm not refering to multiple slots for a single result. 

A single result can have Multiple Interpretations if the grammar allows ambiguos utterances, which in some cases is a valid design choice.  This is a bad example but illustrates the point...

Name grammar - caller says 'John'.  The grammar has the surname as optional.  The grammar would return one result, but within that result there are Multiple Interpretaions - e.g. 'john smith', 'john jones', 'john bloggs'.  The application can then ask the caller for the surname.

Currently, CVP parses the Nuance result and ignores the multiple interpretaions, only returning 'john'.

1 Reply 1

danbrennan85
Level 1
Level 1

update: i found a previous question on this too and their only solution was to change their design.  Handling ambiguous Nuance results

It is my understanding that Cisco CVP does not support the Nuance ambiguous feature, so I'm simply looking for an answer on when this will be supported rather than a workaround.

thanks

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