10-26-2017 01:13 AM
Hello Community,
I have having an -up to now - insoluble issue.
I have a simple PHP script that is able to target on 3 differents call managers the makeCallSoap API.
Only the target URL differs...
One day one of these cluster stopped working.
I always get the return code 5 - No device configured for user.
I checked the configuration : this is off course not an access issue (the application user has well the EM proxy rights).
The problem is global (xcluding thus an issue with a given user of phone profile).
The PHP scripts still handle well 6000 request a day on the two other cluster (excluding an issue inside).
The service paramater are adequately configured to target the good CTI servers.
I was wondering how I can troubleshoot deeper what happens and I am completely lost with this situation.
Would someone have an idea on this topic ?
Cheers,
Chris
10-26-2017 04:28 PM
Christophe,
Have you seen this CUCM WebDialer Developer Guide?
Cisco Unified Communications Manager WebDialer Developers Guide
In addition, the Cisco DevNet Community has more WebDialer information - you just need to search:
Cisco Devnet: APIs, SDKs, Sandbox, and Community for Cisco Developers
I hope this helps,
Kelli Glass
Moderator for Cisco Customer Communities
10-30-2017 05:54 AM
Thanks Kelli, Sure I found that. And i still do not understand what happens. For 4 years, the system is working on 4 different CUCM cluster and one failed three month ago.
It seems no change were made (but..), it has been completely restarted; I want to find a log or something to understand what happens.
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