Troubleshooting makeSoapCall

[christophe.gauder]

Hello Community,

I have having an -up to now - insoluble issue.

I have a simple PHP script that is able to target on 3 differents call managers the makeCallSoap API.

Only the target URL differs...

One day one of these cluster stopped working.

I always get the return code 5 - No device configured for user.

I checked the configuration : this is off course not an access issue (the application user has well the EM proxy rights).

The problem is global (xcluding thus an issue with a given user of phone profile).

The PHP scripts still handle well 6000 request a day on the two other cluster (excluding an issue inside).

The service paramater are adequately configured to target the good CTI servers.

I was wondering how I can troubleshoot deeper what happens and I am completely lost with this situation.

Would someone have an idea on this topic ?

Cheers,

Chris 

[keglass]

Christophe,

Have you seen this CUCM WebDialer Developer Guide?

Cisco Unified Communications Manager WebDialer Developers Guide

In addition, the Cisco DevNet Community has more WebDialer information - you just need to search:

Cisco Devnet: APIs, SDKs, Sandbox, and Community for Cisco Developers

I hope this helps,

Kelli Glass

Moderator for Cisco Customer Communities

[christophegauder2]

Thanks Kelli,  Sure I found that. And i still do not understand what happens. For 4 years, the system is working on 4 different CUCM cluster and one failed three month ago.

It seems no change were made (but..), it has been completely restarted; I want to find a log or something to understand what happens.