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Missed part of playing greeting

phanivenigalla
Level 1
Level 1

Hi,

We have another issue, when call comes, we observed the welcome greeting message is truncated some part. Its not happening always.

What could be the issue?

Thanks,

5 Replies 5

Gaurav Purohit
Level 1
Level 1

seems like an issue with the audio file itself. can you test any other file? does it happen with any other audio file?

nitdwive
Level 1
Level 1

is it happening with first prompt only? is it with VVB or with VXML Gateway?

It is happening for the first prompt only once we dial TFN.

We had same issue for first time and restart of VXML GW fixed the problem.

we are doing Tech refresh we did refresh couple times when we point TFN's.

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