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How to hide answer/end call button on Finesse.

maguiluzfr
Level 1
Level 1

Hi,

Is there a way to hide the answer / end call button on Finesse? I am using CCX 11.5

Regards,

Miguel Aguiluz

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi Miguel,

If you are referring to the answer/end call button in the built in call control gadget, the answer would be no. The call control gadget is not customizable and the code for the gadget is not available to the public.

Thanx,

Denise

View solution in original post

5 Replies 5

dekwan
Cisco Employee
Cisco Employee

Hi Miguel,

If you are referring to the answer/end call button in the built in call control gadget, the answer would be no. The call control gadget is not customizable and the code for the gadget is not available to the public.

Thanx,

Denise

Hi Denise,

Thanks for your answer.

Regards,

Miguel Aguiluz

Still the same situation on newer versions 12.x ?? 

Hi jvazquez,

Yes. The call control gadget in Finesse is a built-in component, and not customizable. There are no plans to make it otherwise.

Regards,

Renjith

You can probably solve for this with a browser extension. I can "keep an eye" on your Finesse screen and make the answer button invisible.

david

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