13 Replies Latest reply: Feb 7, 2013 3:29 AM by RSS

Extended Connect - Single Number Reach?

Is the new Extended Connect similar to Single Number Reach?  If I anchor my office telephone number to my mobile or home phone, does my office phone ring at the same time for inbound calls?

  • 1. Re: Extended Connect - Single Number Reach?
    Daniel Keller

    Actually, Extend and Connect (E&C) is different than SNR.  E&C enables enterprise call control intelligence in a soft client/CAD that is independent of the remote device.  In the demo, the Jabber client provided the 3rd party call control intelligence that was extended to the endpoint.  So if the E&C traget is an analog home phone (because the client does not have sufficient BW for VOIP Communications), the user can do things like hold, conference, transfer via the Jabber client instead of your home phone.  This concept can be extended to controlling a phone off a PBX (over PRI or analog) or controlling a Contact Center agent's call via a CAD desktop.

     

    Thanks,

    Dan Keller

    Technical Marketing Engineer

  • 2. Re: Extended Connect - Single Number Reach?

    Is there anything special to set up for E and C, as I have UCCX 9 and agent desktop, the home will ring, and I can answer, via the phone, but not the Agent desktop. Also the transfer/Hold etc are greyed out

  • 3. Re: Extended Connect - Single Number Reach?
    Kevin Roarty

    The initial E&C client support will be offered in the Jabber for Windows client.  Unfortunately the current CAD desktop does not include E&C functionality.

     

    -Kevin

  • 4. Re: Extended Connect - Single Number Reach?
    sgustavsen

    With the E&C feature, if the alternate device supports VoIP, can the user view presence information and use IM as well?

  • 5. Re: Extended Connect - Single Number Reach?
    Daniel Keller

    If the alternate device is a CUCM controlled VOIP device (i.e. 3rd party SIP device), then that is not a use case for E&C.  E&C uses a new device type called 'CTI Remote Device'.  You will still define remote devices (like SNR), but the CTI remote device can control only one remote device at a time.  CUCM will control the call leg to the remote device and map that remote device to the CTI Remote device, while the applications (like future Jabber or CAD releases) controls the CTI remote device.

    A VOIP device would be assumed to be under CUCM control as a 3rd party SIP device.  If so, that is not a valid E&C target.  If the VOIP device is under a non-CUCM call control, then it could be a E&C target, but since call control is non-CUCM, it would be like any other device not owned by CUCM (like a PBX phone, an analog home phone, etc).  

    Since E&C does not have control of the remote endpoint (VOIP or non-VOIP), presence inforamtion can be derived from the CTI Remote Device status, but not the enpoint itself. 

     

    Thanks,

    Dan Keller

    Technical Marketing Engineer

  • 6. Re: Extended Connect - Single Number Reach?

    Thank you.

     

    So, the use case for E&C is really an analog, digital or 3rd party PBX phone, just not an IP or SIP phone that can be controlled by (is compatible with) CUCM?

     

    To use the E&M feature, the user must be controlling the alternate phone with their Jabber client application. And, as far as presence information, the presence status of the alternate phone is visible only via the Jabber client which can tell if the CTI Remote device (alternate phone) is 'in use'. Is that correct?

     

    Sandy

  • 7. Re: Extended Connect - Single Number Reach?

    Is there a timeline for when E&C will be supported in the Jabber for Windows Client or is it already in there?

    for the CAD client?

     

    thank you,

     

    John

  • 8. Re: Extended Connect - Single Number Reach?
    Brett Hanson

    Hi Kevin,

     

    Thanks for the info.

     

    Are you able to please advise if there are plans for this feature (E&C) to be made available to CAD?

    If so - what is the road map/ETA on the feature?

     

    Would be really handy to allow Service Desk folk to be able to work from home when required.

     

    Cheers,

    Brett

  • 9. Re: Extended Connect - Single Number Reach?
    Kevin Roarty

    I am not aware of commited plans for the CAD client to support E&C, so I can't offer much guidance there.  Dan or others may know more in this area, so please jump in if that's the case.

     

    The Jabber for Windows client does not have the E&C feature included yet.  It is a committed feature, and I am checking with the Jabber team on scheduled availability.  I will update soon.

     

    **Update - functionality will be included Jabber for Windows 9.1(1) scheduled for Q4 CY2012

     

    Thanks,

    Kevin

     

    Message was edited by: Kevin Roarty

  • 10. Re: Extended Connect - Single Number Reach?
    Brett Hanson

    RE: "**Update - functionality will be included Jabber for Windows 9.1(1) scheduled for Q4 CY2012"


    Good stuff

     

    Please keep us posted if/when plans for this functionality in CAD will be introduced.

  • 11. Re: Extended Connect - Single Number Reach?

    Bump?

     

    Did e get notice on when CAD will support this so the E&C can be used for Home Agents (UCCX)?

  • 13. Re: Extended Connect - Single Number Reach?

    UCCX Home Agent based on CUCM Extend and Connect feature is planned for 10.x.

     

    CAD will not see any changes - all configuration need to be done via CUCM Administration and Jabber for Windows (in extend mode). There will be a few caveats around silent monitoring, JAL, DTAL which will become clear later. Preview Butbound will not be supported.

     

    Regards

    Shantanu