Hi, We are trying to build an agent through the CCMP api's and a part of the agent build process is to subscribe to the agent notifications via the subscription wsdl, unfortunately the wsdl discovery fails with a 404 error when i try to hit the end p...

Hi,In finesse, can we prevent the agent from changing their state from reserved outbound to ready or go in to Aux.we have a few agents that are abusing the system and avoiding the calls by going from reserved to ready.any ideas or suggestions would h...

Hi, Is there a way to get an agents data using the search api in ccmp, i am trying get the info using the agents peripheral number and don't seem to get it to work? has any one retrieved the agents data by passing the agents peripheral number? if so ...

Hi,we have a issue in our environment where in finesse servers are gradually slowing down and causing latency in responding to requests and we found out that this is due to the network transfers that the agents are initiating, so we want to know if f...