Hi,I am trying to implement Agent Greeting Feature using JTAPI with UCCX by using CiscoTerminalConnection.addMediaStream(IVR, AgentExtension); The IVR parameter is UCCX Trigger Directory Number; which trigged IVR Application to play pre-recorded prom...

I'm using UCCX 10.5 which use CUIC to generate reports.My customer needs to change the default filter on relative date range to 'This Month' so I change default filter to 'This Month'.However; after changing default filter; the absolute date range wa...