Hello Experts,   I need your help with one UCCX requirement.  I am trying to implement a call flow which will check for number of calls in the queue before accepting a call. It should send the call back to PSTN with a busy signal if the threshold for...

Hi Experts, We are trying to implement passing of metadata from UCCX-Finesse to Calabrio. I have configured a workflow in Finesse that invokes an action when a call ends. I have configured the workflow as per Calabrio integration guide:  Name - meta...

Hi All, I have a query regarding some of the live data stock reports available with UCCX 10.6: 1. Voice CSQ Agent Detail Report 2. Voice CSQ Summary report Here is the scenario:  There are two agents A and B and both of them are part of CSQs CSQ1, ...