About bankspb

bankspb · 08-10-2021

Transfer to IVR campaigns is working fineOutbound Agent-based campaigns don't work for SIP Dialer (error translation route)We need: If agents are available, SIP Dialer call to the client and plays welcome prompt and connecting to queue to the skill g...

bankspb · 08-05-2021

UCCE + CVP +VVBTransfer to IVR campaigns is working fine Outbound Agent-based campaigns don't work for SIP Dialer (error translation route)We need: If agents are available, SIP Dialer call to the client and plays welcome prompt and connecting to queu...

bankspb · 05-11-2018

We have file for import outbound campaign with following format: Phone01,First Name, Last Name, Type of Call for example: 3295883,Donald,Trump,Sell How pass this data to callvariables Cisco Finesse??? Agent need see detailed information about clien...

bankspb · 04-27-2018

Cortesy CallBack now call to client when 1st in Queue (Callback_Get_Status.startCallback=yes). But we need find following solution: client can't wait in queue, connect to agent immediately! How modify system for using agent reservation before call to...

bankspb · 04-26-2018

I have two side - SideA and SideB, two Call Servers, 2 Unified CVP Reporting Servers. On Courtesy Callback Configuration page I can associate only one Unified CVP Reporting server SRV-CREP11A or SRV-CREP11B. if SRV-CREP11A is down, CCB isn't work! H...

bankspb · 08-11-2021

"When the call comes in, send into a Select node for LAA and then go to the Skill Group node" - LAA doesn't work with CVP, the call fails. If using Queue to Skill Group - working fine. Also, if I using Transfer to IVR campaigns, CVP VXML scripts wor...

bankspb · 05-18-2018

Use Import Rule which will contain AccountNumber, First Name, Last Name, Phone01 and etc.During Preview call, Dialer will pass BA variables directly to CTI Server and you will see them on Finesse Desktop

bankspb · 05-16-2018

I know about AccountNumber in ba database. I need get Call.BAAccountNumber value in ICM Script! After, in ICM Script, i was using DBLookup step for search First Name, Last Name and Type of Call in another Database (Customer_DB) for using in Cisco F...

bankspb · 05-16-2018

SorryI am using agent based campaign and need using in ICM Script step DBLookup with LookupValue: text(Call.BAAccountNumber) But DBLookup is fail, may be because Call.BAAccountNumber contains empty values???How get values from ICM Script??? Call.BA...

bankspb · 05-13-2018

This is agent based campaign, but variables BAAccountNumber BABuddyName BACampaign BADialedListID BAResponse BAStatus BATimeZone contains empty values How get values from import file???

Member Since	‎10-04-2005 05:40 AM
Date Last Visited	‎08-11-2021 12:54 AM
Posts	34
Total Helpful Votes Received	5

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Outbound Agent-based campaigns don't work for SIP Dialer

Outbound Agent-based campaigns don't work for SIP Dialer

Cisco Outbound Dialer: detail user info for Finesse

Cortesy CallBack connect to agent immediately scenario

Courtesy Callback Reporting HA

Re: Outbound Agent-based campaigns don't work for SIP Dialer

Re: Cisco Outbound Dialer: detail user info for Finesse

Re: Cisco Outbound Dialer: detail user info for Finesse

Re: Cisco Outbound Dialer: detail user info for Finesse

Re: Cisco Outbound Dialer: detail user info for Finesse