Hello, I am working on creating Extension Mobility profiles for a group of users that will be working in a Call Center type of environment.  I would to enable the phones to pick up a call coming in on Line 2 just by lifting the handset.  I have turn...

Hello, I have a CCX Cluster running System version: 10.6.1.11002-15 Over the past several years we have accumulated an ever growing amount of scripts and prompts that are no longer relevant. I would like to pull a report from the UCCX Cluster so that...

Hello, I have a UC 10.5 Cluster and I would like to have certain System Call Handlers transfer the calling party to a system extension if no User Input is made to route inbound calls.  This then would ring a shared line.  This would all be done usin...

Wondering if anyone else is seeing this.  It seems like we are no longer able to see presence Outlook for users after migrating to Jabber 11.8.2 Build 50390.  This is a hybrid deployment with some users on both this build and also 11.6.3.44957We had ...