Hi,I have configured Finesse to show the out of the box precision queue live data gadget. However, it does not show the email and chat precision queues. I think this is due to them using non-voice MRDs.Has anybody else noticed this? If so how I chang...
Hi,The customer is trying to using the sample screenpop gadget with Finesse 11.5.finesse-sample-code/ScreenPopSampleGadget at master · CiscoDevNet/finesse-sample-code · GitHubIt works OK with IE but not in Chrome, could there be an incompatibility wi...
Hi,In a CUIC Call Type Report, what it the difference between the columns "CallsRONA" and "ServiceLevelRONA"?Why would they be difference? CallRONA is always lower than ServiceLevelRONA.Thanks,Bruce
Hi Denise,There is a Precision Queue live data gadget with in CUIC, when I run that with either an email or chat precision queue I can see data for them.I assume this is the same gadget used in Finesse? How are the queues displayed in this gadget det...
Hi Denise,The issue is that the gadget does not always pop with data when a call arrives.I'd very surprised if this was related to security settings in Chrome.Thanks,Bruce
Hi Jameson,Thanks for the reply, in the environment I am looking at callsRONA is always lower than serviceLevelRONA. From what you have said, that does not make sense......Bruce
