I've been working with the user.GetQueues(userID) method and have found that when logged in as a supervisor the Queues collection returned is all queues assigned to agents on the teams I'm a supervisor of. If I manage Teams A and B, and Team A has Ag...

I noticed when creating new Studio apps that the "purge" xml tags are now already populated at 100 days but I also noticed a new parameter that is causing me some pain...What is this one in bold below?  purge><file_count greater_than="100"/></purge><...

I've been doing testing with CS and I found if I create a customer with LAB_MODE=true, I can't search for that customer with LAB_MODE=false.Does LAB_MODE in CS create customers, requests and PODs in a separate instance of CS? I'd like to work only in...

CVP Version is 10.5Nuance TTS and ASR are the latest stuff, can't recall exactly what version, but "new stuff", and ASR is not the issue here.My issue is ASR timing out waiting for input before my TTS audio can finish playback.My application calls an...