Hi,We are configuring CIM to connect to Office365 via POP3 (port 995) and download the mails. But somehow the error I am getting is:javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.I am able to connect using ...

Hello all,We are using UCCE 9.x with CTIOS.I would like to find out options to enable a phonebook in the CTIOS? Users would like to select the phone numbers from a drop-down windowHas anyone attempted it? Any pointers? Thank you,Dilip

Hello all,I have a received a request to add a new custom button in the Information pane of CIM Agent console.The agents want to use this to show a drop-down with skillgroup/queues and then transfer the activity to the selected skill-group.Can anybod...

Hi,I am building CVP micro-app based ICM scripts. I have been provided with call-flow diagrams that show counters being used to control the flow in the Queue. Say if the caller has passed through a bunch of messages and queue music 10 times, the call...