Hello, we are having trouble finding if there is possible to load a contact list with more than 400 records for the query rule to process. We are not able to get a straight answer from Cisco about this, we need to load lists with more than 3000 recor...

Hello, we are trying to read the pending state of an agent when it chooses a Not_Ready reason in a call and is not returning any value.the function getState() is working fine, we can read the current state of the agent.Our finesse version is 10.5Can ...

Hello we are having an issue with IP Communicator client 7.0.2.0.When a call is stablished, and we need to transfer it, we press the Transfer buttonfor example, and the IPCOMM starts acting like we are continuosly clicking that button, it happens wit...