About danmoreno

danmoreno · 03-22-2016

Hi.In UCCE 10.x system, Finesse doesn't publish some "CallDataUpdateEvent" notifications through XMPP.Finesse logs are attached to this discussion. The scenario is the following:1. An new incoming call is established by extension 10019, agent id 1403...

danmoreno · 06-22-2016

Hi.Cisco included a bug for solving this issue in a future major versión, maybe 12.x:“CSCuz22201 Cisco Finesse XMPP is not updating Call ID for the transffered call” https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz22201Regards.D...

danmoreno · 04-03-2016

Hi, Denise.We also opened a TAC SR, In case they can solve the issue I'll post the solution.Thank you very much.Best regards.Dan

danmoreno · 04-01-2016

Hi, Denise.You are correct. Our application handles the Finesse events correctly, even though the call id is the old one. However, this is an issue for us, because the application is also integrated with the Verint recorder, and we can't match the ca...

danmoreno · 03-30-2016

Hi.I have attached new logs related to this issue. The scenario for this new test is the same:1. An new incoming call is established by extension 10019, agent id 1402 --> Call id 67121155.2. The agent makes a consult call to another queue (68014) -->...

danmoreno · 03-28-2016

Hi, Denise.We develop a call control Java application. It triggers the call actions to Finesse, through HTTP, and receives call events through XMPP.All agents use Cisco IP Communicator softphones, and the issue is reproducible for all agents and queu...

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Finesse doesn't publish some call data updates for transferred calls

Re: Finesse doesn't publish some call data updates for transferred calls

Re: Finesse doesn't publish some call data updates for transferred calls

Re: Finesse doesn't publish some call data updates for transferred calls

Re: Finesse doesn't publish some call data updates for transferred calls

Re: Finesse doesn't publish some call data updates for transferred calls