About David Pendleton

David Pendleton · 02-02-2023

Where can I find the JavaScript SDK samples mentioned in the ECE Chat and Call Back JavaScript SDK Developer's Guide, Release 12.6.(1)? The reference about the existence of the examples is: "To begin working with the JavaScript SDK, it is recommended...

David Pendleton · 03-24-2020

JSONPathUtil.eval(inputJSON, expression) not working for me. My attempts to use JavaScript in the Set Value element to find values within JSON from a web service have been unsuccessful. My development IDE is Call Studio 11.5(1) and I'm running a tes...

David Pendleton · 04-17-2017

Very light grey text on bright white backgrounds make me feel like I'm going blind. How can we change the color and size of fonts in the Windows Spark desktop client?

David Pendleton · 01-13-2017

I'm working with the Web Service Sample Gadget for Finesse 10.5(1).When I reference the WebService.xml in a layout, It does not display the data from HelloWorld.xml. IE's shows the error "finesse" is undefined.I have tried many revisions, and have b...

David Pendleton · 07-13-2021

I'm working through Chapter 8 in the book DEVASC 200-901. The Meraki sandbox returns 404 for the URL and API key listed in the book pages 184,185: https://api.meraki.com/api/v0/organizations. This seems to be the same problems listed earlier in this ...

David Pendleton · 02-28-2018

Hi Denise,I have two webservice logs for you. The "Cold Transfer" log captures the sceanrio in which callvariables are not delivered to the second agent. The "Warm Transfer" log captures the sceanrio where callvariables are delivered to the second ...

David Pendleton · 02-22-2018

Hi Denise,We're using UCCE 11.5.1 and Finesse 11.5.1.I'm not sure which logs would help. I see the call variables in the browser debugger with break points on the JavaScript. Let me know what logs you'd like to see and I'll get them for you. Test s...

David Pendleton · 02-22-2018

Hi Denise,I believe what I'm trying to do is similar to this thread. I need to pass variable data with a call transferred via Consult.The scenario is:Callers go through and identification process in an ICM script, then after queuing, are delivered t...

David Pendleton · 01-15-2017

The problems I described with the Web Service sample gadget occurred using IE 9.When I used another client PC with IE 11, the Web Service sample gadget began working correctly. Data "Jane Doe 123456" was retrieved from the HelloWorld.xml file.On the ...

Member Since	‎08-08-2011 10:22 AM
Date Last Visited	‎02-03-2023 02:07 AM
Posts	11
Total Helpful Votes Received	3

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Locate Enterprise Chat and Email Examples for 12.6

Parsing REST response with JSONPathUtil in Set Value

How can I change the color of grey fonts in Spark to black

Web Service sample errors with 'finesse' is undefined

Re: Meraki Enterprise and Small Business Labs fail at reservation

Re: Updating call variables failing for the call type AGENT_INSIDE

Re: Updating call variables failing for the call type AGENT_INSIDE

Re: Updating call variables failing for the call type AGENT_INSIDE

Re: Web Service sample errors with 'finesse' is undefined