About david_legrand

david_legrand · 03-14-2024

Dear all, I am playing with Webex Contact Center APIs to get the list of Captures, using https://api.wxcc-{{datacenter}}.cisco.com/v1/captures/query. All is fine except that, whatever is the value I enter in the paylod for the urlExpiration tag, the ...

david_legrand · 05-03-2023

Dear all, I can t receive / Send SMS on my Sandbox. https://sandbox.imiconnect.io/ Whats-App is still working fine. Are you all facing the same ? Is it just a temporary issue or a new policy for sandboxes ? David

david_legrand · 03-09-2023

Dear community users, My environment : Cisco CVP 12.5Cisco Webex My use case : From a CVP VXML app, I record a message from the caller into a wav file saved locally on the CVP server.I would like to upload this wav file into a Webex Room. My issue : ...

david_legrand · 07-12-2022

Dear all, My environment : UCCX 12.5 Here is is my use case : I have a standard UCCX Call flow, routing a call to an agent. In the same time, I want to trigger a HTTP trigger flow from a 3rd party application, for updating a Call Variable related to ...

david_legrand · 01-21-2022

Dear all, My environment :UCCX 12.5Custom Agent desktop built on Finesse APIs I would like to display on my custom agent desktop, UCCX RealTime queues activity. Unfortunately, queue activity is not updated through Finesse UCCX APIs (it works for UCCE...

david_legrand · 03-14-2024

Hello Rafaele. Thanks for your answer. This complexifies the possibility to save the recording link into a CRM for exemple. It would be great if the urlExpiration duration could be extended.

david_legrand · 05-05-2023

Hello guys, Just for your information, Cisco fixed the issue yesterday. Thanks for your help. David

david_legrand · 05-03-2023

Thanks for your reply. When I try to send a new SMS to trigger my WxConnect flow, I don t see any interaction coming in. When I use a Webhook to send out a message, the SMS node ends with Deliverystatus = Success, but I never receive the message on m...

david_legrand · 03-10-2023

Hello Paul, Thanks for this, this is exactly what I need !!

david_legrand · 07-14-2022

Hi Elliot, On my http script, I have created a local Contact variable. I try to assign the new contact variable with the correct value. I think that's where I stuck. According to this Cisco doc, I've used the Get trigger Info to treat the interaction...

Member Since	‎08-31-2015 07:48 AM
Date Last Visited	‎03-15-2024 12:01 AM
Posts	58
Total Helpful Votes Received	16

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User Activity

Webex Contact Center / Filepath URL Expiration

SMS on Sandbox

CVP Rest_client form-data

UCCX Session / Call Variables

UCCX / CUIC / Permalink reports

Re: Webex Contact Center / Filepath URL Expiration

Re: SMS on Sandbox

Re: SMS on Sandbox

Re: CVP Rest_client form-data

Re: UCCX Session / Call Variables