Hello,Are there any CTI events sent over GED188 for calls in precision queue?I would expect events CALL_QUEUED_EVENT to occur when a call arrives in a precision queue and something like CALL_DIVERTED_EVENT when it leaves the queue for an agent.Thanks...
Hello,Where can I find documentation about GED188 media/task messages such as MEDIA_LOGIN_REQ?I can't find the format of these messages in the GED188 doc v16 I have.Thanks,Donald
Thanks for your answer David, is there any way to track the state of an agent using Cisco Interaction Manager in real-time ? (through GED188 or other)Donald
