I have some agents that use a CTI Remote device with a remote destination that rings an iPhone. When calls are received, they are unable to answer them using the Answer function the Finesse portal. They receive the following "Error: Cannot perform op...

Is there a way to add metadata to a call through UCCX scripting without Agent intervention?Scenario: We are using Eleveo for our call recording application. They have a Cisco Finesse Gadget that allows Agents to manually tag calls in Finesse that the...

Hello, I have two Unity Connection users that are imported local CUCM users(not LDAP). I have configured them for Jabber and can login and connect to the IM and Phone services but not the Voicemail service. I'm getting the following error:"You do not...

We have 3 node CUCM cluster with a PUB and SUB at HQ and a SUB at the DR site. We also have CUBE setup with SIP to the PSTN on a router at HQ and a router at DR. When  I shut down the PUB, calls are not being processed by any of the two SUBs (The SUB...

Quick question, I downloaded the latest firmware COP file for the 88XX series so I can update the firmware for my 8861 phones. It's been two years since I've needed to update firmware and I noticed this COP file ends in a SHA512 file extension and no...